Digital Platform Champion (Systems Administrator)

Job description

LI-Hybid

The Role: Digital Platform Champion

Responsibilities

Digital Platform Champion

· The Digital Platform Champion is accountable for a domain of business applications, in terms of effective and efficient operation and administration. They ensure the application domain meets the requirements of all stakeholders including business change, technology, and operations.

· Serves as the SPOC for any application related requests or issues.

· Acts as a Delegated Admin handling one or more Digital Platforms depending on level of complexity of the application.

· Basic training on how to use/utilize all Digital Platforms that we manage

· Helps manage and facilitates digital project deployments

· SPOC for Digital tools audit and inventory

· Sends a regular Digital Communication update to relevant stakeholders in a timely manner

· Effectively and proactively communicates with stakeholders, team-members and other support teams to promote synergy

· Perform timely ad-hoc supports requests in support of business needs, escalations and/or process improvement initiatives

· Manage end-to-end project requests completion in a timely manner

· Create detailed process-flow and or documentations for all requests/projects handled

· Identify and drive internal needs for improvements with the way we deliver our projects and the way we work

· Perform other related projects and duties as assigned

Desired profile

Qualifications :

Qualifications

· Bachelor’s degree in IT, Engineering, or any related field.

· At least 2-3 years experience in IT or Systems Administration role

· Experience in managing software systems

· Experience/Knowledge in using Salesforce, Sap, Oracle, Genesys is a plus

· Knowledge of database engines (Microsoft SQL), Microsoft 365 Apps such as but not limited to: PowerApps, Sharepoint is a plus

· Experience working with software and project delivery teams

· Ability to perform analysis, formulated conclusions and recommend actions.

· Excellent verbal and written communication skills. Fluency in English required.

· Ability to communicate and work with cross-functional teams and cross-country stakeholders is a must.

· Strong organizational skills

· Experience with project management is a plus

· Highly motivated and eager to learn new applications and/or tools

· Displays a positive and team first attitude

· Continuously seeks ways to enhance contribution to those they support

· Supports hybrid work model. Work at Home and Work at On-Site.