Digital FSR

Job description

Who are we and what we stand for?

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!

Your Mission

The key role of the Digital FSR is to ensure customer sites are well connected to the cloud and ensure valid asset data is flowing from the customer site to the EAA platform. This position is accountable for:

· Upgrading the customer critical assets with smart sensors and communication features
· Configure gateway and connect critical assets to the cloud ▪ Integration (preparation, connectivity, validation, and cybersecurity compliance)
· Collecting all data requested for Digital platform provisioning (done by Connected Services Hub (CSH)) Supporting the preparation and execution phases of complex solutions
· On-site intervention following CSH insights from condition-based monitoring, customer requests, …

Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment …)

Your Role – Magic happens when you bring great people together!

· Review customer electrical distribution network (HV, LV…) to identify critical assets to be upgraded, compile all installation info (equipment and IT) and collect cybersecurity requirements
· Preparation of work and staging: sensor pairing, custom model, firmware upgrade, gateway association to tenant, off-site testing; and validation of Bill of Materials including modem & SIM card
· Installation of new sensors and/or protection relays on site
· Configure communications and connect digital devices (relays, sensors, SMD, …) to gateway (southbound)
· ETP connection: connect system to the Internet – Schneider cloud platform (northbound)
· Commission the IT/IoT portion of the digital services: coordination with other SE Field Services Engineers /EcoExperts / Subcontractors / Customer’s staff
· End to End testing and validation to ensure successful connection
· Troubleshoot End to End connectivity including ETP using procedure and ticketing tool
· Compile project data for provisioning by CSH into EcoStruxure Asset Advisor (EAA) Platform, project data should be complete to prevent delays in CSH provisioning
· Validate the communication architecture for devices and gateways in order to retrieve and publish data for the assets up to the EAA Platform.
· Support the Project Manager and Sales Team to ensure the accurate functional needs of the customer. Be the high-level technical lead interface, able to discuss with C-level (CTO, Corporate Electrical Engineers, CIO).
· Be the technical warrant of the services capabilities in front of the customer.
· Support customer projects on all connectivity matters including cyber security and analytics (including 3rd party solutions and 3rd party sensors).

Main interactions

· Customers
· Planners / Operations leaders / Technical support / Quality / Project Manager / IoT Engineers
· Commercial team
· Connected Service Hubs (CSH)
· ETP (EcoStruxure Technology Platform) and gateways teams when needed

Key Success Factors

· External client focused mindset with strong listening capability.
· Accountable, self-motivated and proactive.
· Ability to adapt and perform in a fast moving and often-changing environment.
· Excellent communication and interpersonal skills.
· Collaborative attitude with internal entities (Planners, Inside Sales, Technical Support …)
· Use all digital tools designed for SE FSR (OnSite, FSA, bFS, …)

Performance Measurement (KPI’s)

· On time installation commissioning delivery and transition to CSH
· First time connect
· Number of sites commissioned
· Customer Satisfaction

Desired profile

Qualifications :

About You

Education: 2+ years university degree or equivalent experience with at least 1year of related experience

Experience: Expert in Automation, IT solutions and networks (TCP/IP, Modbus, IEC61850…), digital systems integration, software specialist

Skills requirements

·  Excellent communication and interpersonal skills.
·  General knowledge of troubleshooting

The job requires to stand, walk for extended periods of time + to lift and carry heavy objects up to 50 pounds

Language requirements: Good English level