Digital Business Process Quality Analyst

Job description

The Role: Digital Business Process Quality Analyst

Responsibilities

Digital Business Process Quality Analyst

· Collaborate with the key stakeholders and assist in the setting of project goals, objectives, and business requirements.

· Capable of effectively evaluating the processes, internal workflows, and employee needs of businesses.

· Must have great business acumen and be capable of analyzing requirements and data.

· Must be able to interpret business metrics and complex data for different stakeholders of the business.

· Collaborate with IT, Digital Team, and business leaders for the development of new process designs and functional specifications for digitization.

· Execute comprehensive test plans, scenarios, and scripts to identify software problems and determine their root causes.

· Set up test data to ensure the accuracy and effectiveness of test cases based on user requirements.

· Create and maintain detailed test reports, documenting identified defects and providing clear reproducing steps.

· Monitor and follow up on bug resolution, working closely with the development team to verify that software changes are correctly implemented.

· Analyze and document test results, providing insightful feedback to stakeholders and contributing to continuous improvement efforts.

· Participate in test design and planning activities, collaborating with software engineers and developers to ensure adequate test coverage.

· Regularly check all user stories and test scripts for inaccuracies, errors and areas for improvement.

· Utilize automated testing tools and techniques to enhance the efficiency and accuracy of testing processes.

· Provide accurate and timely status updates on testing progress, enabling effective project management and decision-making.

· Develop positive working relationships with team members, fostering a collaborative and supportive testing environment.

· They must properly document all the business process modelling activities for future use.

· Must possess excellent communication and interpersonal skills and be able to write business reports.

· Ability to facilitate meetings and gather requirements from stakeholders

· Ability to define, analyze, validate and prioritize requests based on business value.

· Effectively and proactively communicates with stakeholders, team-members and other support teams to promote synergy

· Perform timely ad-hoc supports requests in support of business needs, escalations and/or process improvement initiatives

· Manage end-to-end project requests completion in a timely manner

· Create detailed process-flow and or documentations for all requests/projects handled

· Identify and drive internal needs for improvements with the way we deliver our projects and the way we work

· Perform other related projects and duties as assigned

Qualifications

· Bachelor's degree in Computer Science or a related field, demonstrating a solid foundation in software development principles.

· At least two years of experience in software development business process creation, requirements gathering, and testing, showcasing a track record of successful testing efforts.

· Advanced knowledge of software quality assurance methodologies, tools, and processes, applying industry best practices in testing activities.

· Proficiency in software development lifecycles and test design techniques, ensuring comprehensive test coverage.

· Strong communication and interpersonal skills, facilitating effective collaboration with team members and stakeholders.

· Ability to work independently and collaboratively, effectively managing time and priorities in a dynamic development environment.

· Analytical thinker, able to approach complex problems systematically and logically.

· Self-motivated, demonstrating initiative and drive to improve testing processes and skills continuously.

· Detail-oriented, exhibiting meticulous attention to detail to ensure thorough testing coverage and accurate defect reporting.

· Problem-solver, capable of identifying creative solutions to software defects and providing valuable input for product enhancements.

· Able to multitask, effectively managing multiple testing activities and priorities simultaneously.

· Thrives in a fast-paced environment, embracing challenges and maintaining high performance under pressure.

· Ability to perform analysis, formulated conclusions and recommend actions.

· Excellent verbal and written communication skills. Fluency in English required.

· Ability to communicate and work with cross-functional teams and cross-country stakeholders is a must.

· Strong organizational skills

· Experience with project management is a plus

· Highly motivated and eager to learn new applications and/or tools

· Displays a positive and team first attitude

· Continuously seeks ways to enhance contribution to those they support

· Supports hybrid work model. Work at Home and Work at On-Site.

· Must be able to juggle many multiple projects simultaneously.

Desired profile

Qualifications :

The Role: Digital Business Process Quality Analyst

Responsibilities

Digital Business Process Quality Analyst

· Collaborate with the key stakeholders and assist in the setting of project goals, objectives, and business requirements.

· Capable of effectively evaluating the processes, internal workflows, and employee needs of businesses.

· Must have great business acumen and be capable of analyzing requirements and data.

· Must be able to interpret business metrics and complex data for different stakeholders of the business.

· Collaborate with IT, Digital Team, and business leaders for the development of new process designs and functional specifications for digitization.

· Execute comprehensive test plans, scenarios, and scripts to identify software problems and determine their root causes.

· Set up test data to ensure the accuracy and effectiveness of test cases based on user requirements.

· Create and maintain detailed test reports, documenting identified defects and providing clear reproducing steps.

· Monitor and follow up on bug resolution, working closely with the development team to verify that software changes are correctly implemented.

· Analyze and document test results, providing insightful feedback to stakeholders and contributing to continuous improvement efforts.

· Participate in test design and planning activities, collaborating with software engineers and developers to ensure adequate test coverage.

· Regularly check all user stories and test scripts for inaccuracies, errors and areas for improvement.

· Utilize automated testing tools and techniques to enhance the efficiency and accuracy of testing processes.

· Provide accurate and timely status updates on testing progress, enabling effective project management and decision-making.

· Develop positive working relationships with team members, fostering a collaborative and supportive testing environment.

· They must properly document all the business process modelling activities for future use.

· Must possess excellent communication and interpersonal skills and be able to write business reports.

· Ability to facilitate meetings and gather requirements from stakeholders

· Ability to define, analyze, validate and prioritize requests based on business value.

· Effectively and proactively communicates with stakeholders, team-members and other support teams to promote synergy

· Perform timely ad-hoc supports requests in support of business needs, escalations and/or process improvement initiatives

· Manage end-to-end project requests completion in a timely manner

· Create detailed process-flow and or documentations for all requests/projects handled

· Identify and drive internal needs for improvements with the way we deliver our projects and the way we work

· Perform other related projects and duties as assigned

Qualifications

· Bachelor's degree in Computer Science or a related field, demonstrating a solid foundation in software development principles.

· At least two years of experience in software development business process creation, requirements gathering, and testing, showcasing a track record of successful testing efforts.

· Advanced knowledge of software quality assurance methodologies, tools, and processes, applying industry best practices in testing activities.

· Proficiency in software development lifecycles and test design techniques, ensuring comprehensive test coverage.

· Strong communication and interpersonal skills, facilitating effective collaboration with team members and stakeholders.

· Ability to work independently and collaboratively, effectively managing time and priorities in a dynamic development environment.

· Analytical thinker, able to approach complex problems systematically and logically.

· Self-motivated, demonstrating initiative and drive to improve testing processes and skills continuously.

· Detail-oriented, exhibiting meticulous attention to detail to ensure thorough testing coverage and accurate defect reporting.

· Problem-solver, capable of identifying creative solutions to software defects and providing valuable input for product enhancements.

· Able to multitask, effectively managing multiple testing activities and priorities simultaneously.

· Thrives in a fast-paced environment, embracing challenges and maintaining high performance under pressure.

· Ability to perform analysis, formulated conclusions and recommend actions.

· Excellent verbal and written communication skills. Fluency in English required.

· Ability to communicate and work with cross-functional teams and cross-country stakeholders is a must.

· Strong organizational skills

· Experience with project management is a plus

· Highly motivated and eager to learn new applications and/or tools

· Displays a positive and team first attitude

· Continuously seeks ways to enhance contribution to those they support

· Supports hybrid work model. Work at Home and Work at On-Site.

· Must be able to juggle many multiple projects simultaneously.