Responsible for working with the business to fully understand how the process works today and to define how they want it to operate in the future.
They convert that information into a series of requirements (governing both how it functionally operates and how it performs).
They utilise this knowledge to help others form the architecture and data required to support the new process and to help prepare the business for the changes that are going to be released
Key areas of responsibility include:
Process stapling/mapping/design - Fully understand how the process works today and succinctly and clearly to be able to portray that on a process map. An ability to create process designs that reflect customer needs and process improvement
Process analysis - Review process designs, identify the weakness in them and to determine the optimal means of fulfilling the desired result
Requirement definition - Succinctly and clearly translate conceptual requirements into a detailed series of requirements that can be both developed and tested. Ensure that requirements reflect the needs of customers
Risk analysis - Review process designs and identify those areas that are likely to cause problems both in development and in the future operation. This should include an assessment and risk analysis against the ISO requirements around security
Project Management - An ability to manage projects on small/low complexity initiatives. (Less than 1 day per week PM activities per week).
Facilitation -Manage conversations with multiple stakeholders and to drive conflicting views to a decisive and agreed way forward
Communicating Details and Concepts - Explain complex tools, technologies and concepts to audiences that are not IT or change literate
Active listening - Can receive information in an unstructured manner but still translate it into meaningful messages. An ability to glean the ideas and concepts from people with differing backgrounds, skills and experiences
Vision Can provide ideas on the future operation of a process/system and can use it to bring out the creative side in others
Business acumen - Quickly understands the impact of process/requirements and can ensure that the benefits of a piece of work are maximised
Stakeholder Management - Can interface with people at different levels of the organisation well - people like engaging with them
Delivery - Does their record of delivery demonstrate an ability to get work done on time, to an acceptable level of quality
Vendor Engagement - An ability to work with and performance management vendors within project engagements.