Associate, Data Collection

Job description

Job Title : Associate, Data Collection

Team : Data Collection, Bangkok

Direct reports : Team Leader, Data Collection (Vasawan Sriwongsa – Tan)

Office Base : Bangkok, Thailand

Key relationships:

· Internal - Client Manager Team and Global Data Operations Team

· External - Customers, Vendors and Schneider’s third party partners

Position Summary:

We are looking for a qualified Associate to manage Global Data Collection works and will work with tenured Data Operations Team members. You will be responsible to collecting data from several Invoice Sources such as collecting invoices from supplier websites, collecting invoices from suppliers by email, collecting invoices from customer portals, chasing site contacts, requesting invoices from customers and etc.

This includes maintaining data required around those. Additional tasks include but are not limited to data downloading, chasing, answering data questions related to data collection work, data management and etc

Position responsibilities:

· Day to Day Tasks

· Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints (both internal and external customers)

· Managing Data through the systems

· Learn about the business, department and associated processes and tools

· Escalate issues to ensure best service will be served

· Adhere to Schneider Electric processes

· Other duties as assigned

Desired profile

Qualifications :

Essential skills and qualifications:

· Bachelor’s degree

· Good PC skills, especially Microsoft Office

· Strong oral and written communication Skills (English and Chinese)

· Special language skill is an advantage

· Ability to organize and manage multiple priorities

· Self-motivated

· Provide excellent customer service internally and externally

· Inquisitive – willing to investigate to find answers to problems

· Work well on teams, within and outside of function

· High commitment to company vision and values

Character requirements:

· Initiative: recognizes and acts on what needs to be done without being asked to do it

· Thoroughness: pays close attention to detail and produces accurate work in a timely fashion

· Decisiveness: has the ability to sort through information and make appropriate and timely decisions

· Diligence: energized by being diligent in meeting deadlines and completing tasks on time

· Discernment: ability to understand long-term impacts of an action

· Attentiveness: ability to devote undivided attention to a task

· Service: is committed to serving clients with a high degree of professionalism

· Can-do attitude: confident and willing to deal with problems or new tasks