Order Processing Specialist

Job description

A – Order processing – Sales Orders, FOC orders (Warranty/ Sample/ Promotion) and Credit/ Debit Memos
· Check clean orders with customers before processing to system, especially adaptation goods (ACB, MVS, etc).
· Process the orders to SAP, follow up with Logistics on cancellation/ modification or any special requests. Note down all special requests in Sales orders (SAP/ Excel)
· Raise & follow up MM creation requests at order entry to avoid delay.
· Prepare Sales Contract as customer request align with company policies and monitor contract terms until it closed.
B – Logistic Coordinator
· Update and send Order Acknowledgement (OA) as agreed. Detect delays and speed up the delivery by CR. Propose alternative solutions to get products on time (change shipping mode, etc.)
· Actively inform customers if there are any issues (delay, obsolescence, replacement…), and prepare the supporting document if required.
· Take ownership and manage customer complaints relating on delivery effectively and professionally
C - Delivery Arrangement
· Request customers to settle the payment against contracts/ schedules
· Actively check credit/ payment to ensure correct incentive discounts applied and record it carefully in Orders (SAP/ excel)
· Check the availability of goods and issue invoices as per requested from customers and align with company policies
· Closely cooperate with 3PL to support customers on self-collection in urgent cases
· Coordinate with Finance team to handle customer complaints/ requests relating to invoices such as cancellation, correction reports, rebate, etc

D - Document Support

· Actively cooperate with Logistic Team to provide supporting document to customer as per contract terms
· Support to arrange ad-hoc special requests if requested such as the Routine Test for simple products, explanation letters relating to CO issue, imported documents, etc following company policies
E – Administration Tasks & Team Support
· File all documents accordingly to policies
· Check and reply requests via email and telephone relating assignments and record customer requests in bFO.
· Back up other team members when requested.
· Ready for job rotation and other assignments depending on business requirements

Desired profile

Qualifications :

·  Bachelor Degree in Economics/ Foreign Trade/ Business Administration or relevant majors
·  2-year experience in Sales Admin or Order processing or relevant post in foreign companies
·  Experience in Customer Service or Market Research
·  Knowledge in Foreign Trade activities (documents) and Schneider Electric products is a plus
·  An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
·  SAP knowledge is more favorable
·  Ability to work both independently and as a team member under high pressure
·  Having problem-solving skill and customer driven skill.
·  Having strong communication (both in writing and speaking Vietnamese and English) interpersonal skills
·  Enthusiasm, adaptability, team-spirit and detail-oriented are required
·  Proficient computer skills in MS Office (Word, Excel)