Customer Support Specialist

Job description

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

Provide general technical support for customers, particularly regarding technical information on products and application information during the pre-sales & after sales process. Take ownership and ensure customer satisfaction before closing the request. Detect all opportunities to serve the customer while addressing customer support requests.

Essential Duties and Responsibilities:
· Achieves expert level in support of at least one assigned non-systems product group and familiarity and general back-up capability in supporting at least one other non-systems product group.
· Achieves familiarity and working knowledge of applications in assigned products.
· Assists others in the execution of field troubleshooting services to customers in assigned product groups.
· Conducts customer training on assigned products in the factory and assists others in the execution of training on assigned and other products for customers in the field.
· Answers first-line telephone help desk and written or Internet-based inquiries from customers on assigned product groups.
· Assists customers with operational and maintenance issues concerning the products.
· Analyzes failures or nonfunctioning hardware or software applications to identify problem area(s) and recommend corrective action.
· Provides pricing, part number, functions and features assistance.
· Maintains records of customer contact to allow for measurement and control of response time and effectiveness.
· Maintains log of problems so that recurring problems can be reported to product development.

Other Duties and Responsibilities:
· Assists customer in selection of product solutions for applications.
· Reports design, quality, reliability and maintenance problems or software bugs to design engineering/software engineering.
· Provides back-up telephone support for Order entry and for other product groups.
· Assists others with assigned technical tasks as part of project team.

Desired profile

Qualifications :

Required Skills and Qualifications:

• Entry level position.
• Familiarity with basic principles of electronics and electrical safety.
• Good basic bench skills and familiarity with instrumentation and operation of office computers.
• Good written and oral communications skills and some experience in a service role.

Education and Experience:

• Two year associate degree from a technical school or technical military MOS.
• One year experience in a technical job in production, repair, product or sales support. Self- motivator with an eagerness to assist others.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.