Solar Technical Support Representative

Job description

Join Schneider Electric and power your career!
Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Desired profile

Responsibilities & Key TasksSolar Technical Support
Representative at Schneider Electric employ a combination of power,
electrical, systems, network communications and hardware skills to:
-     Help customers maintain the reliability and performance of their systems, and address any potential technical problem.
-    
Assist Home Owner/Installers/End Users with site-specific difficulties
during new site commissioning as well as system upgrades and expansions.
-     Work closely with our direct and indirect North America sales force to manage customer relationship and satisfaction.
-    
Assist sales personnel in the pursuit of new business by providing
pre-sales technical support and assisting with customer evaluations and
system selection.
-     Research, identify, develop and recommend
corrective measures to address technical issues identified in the field
or in-house.
-     Resolve technical problems from home owners, end customers, application engineers, sales and engineering teams.
-     Identify and qualify product failures and assist product engineering in understanding and resolving them.
-     Case tracking by entering cases in our Customer Relationship Management tool.
-     Research and documentation of technical problems and solutions using our Knowledge Base.
-     Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipments and systemsQualifications Essential
-     Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
-     Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
-     Power and/or electrical systems knowledge
-     Computer knowledge, particularly relating to server, network and operating system installation and configuration
-     Experience with Windows Operating Systems and networking
-     Positive attitude, enthusiastic, self-motivated and customer-focused
-     People-person and team player, enjoying the cross-functional interaction required for this position
-     Quick learner with an inquiring mind
-     Strong written and oral communications skills
-     Comfortable working in a fast-paced, dynamic environment
-    
Ability to work with people with a wide range of technical backgrounds,
including consultants, senior professional engineers, energy managers,
electricians, IT engineers and personnel, account managers, sales
personnelDesirable
-     Knowledge of Schneider Electric Solar products
-     Knowledge of electrical power industry
-     On-site power system experience
-     Understanding of Power Quality standard
-     Ability to read schematics
-     Experience with CRM systems, Salesforce preferred
-     Bilingual: Spanish or French an asset 
 
 
Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it’s like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.
 
At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let’s make the most of your energy.
 
         
 
Schneider Electric is an Equal Opportunity Employer.