Service Coordinator - Temporary (ASCO)

Job description

For over 125 years, ASCO Power Technologies has been pioneering every major product innovation in power transfer technology. Today, we are an industry leader in the manufacturing of automatic transfer switches, industrial control products and power control systems, and the world leader in emergency and standby power transfer solutions. We are the Power Authority - committed to providing a full range of quality-driven products backed by 24-hour nationwide service support.

ASCO Power Technologies, an industry leader in the manufacturing of Automatic Transfer Switches, Industrial Control Products, Load Banks, Power Control Systems, Services and Solutions, has an exciting career opportunity for a temporary Service Coordinator based out of Florham Park, NJ.

JOB SUMMARY:

The ASCO Services Inc. Service Coordinator is responsible for supporting the Northeast Region Administrative team. The primary responsibility is to coordinate field service execution to ensure the highest levels of service delivery and customer service, while providing a central point of contact for customers and ASCO field service representatives.

ESSENTIAL FUNCTIONS:

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Actively triages calls and inquiries from customers

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Maintains and confirms the accuracy and completeness of Technicians' open work orders for the NE Region.

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Ensures service orders advance to audit status so proper billing may occur

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Reconciles various CRM reports on a monthly basis

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Assist with quotation preparation, as required.

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Acts as the point of contact for customers when follow-up on PO or billing issue arise.

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Maintains a positive rapport with customers and updates customers on critical job status within specific timeframes.

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Use the Clearview system to retrieve customer and related information, inventory availability, part order status, all work order updates, and makes system data changes as required.

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Collaborates with the field service technicians and customers to verify and collect purchase orders.

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Assists and coordinates office functions to assure a productive work environment.

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Assists with the closure of service jobs, as needed, in order to invoice customers for work completed on a timely basis.

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Communicate effectively with other ASCO departments to resolve issues that may arise (e.g., Billing, Inventory, other Service regions, HR, etc.).

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Address and resolve customer inquiries and obtain customer feedback proactively. In cases where the solution may not immediately present itself, the Coordinator will pass the information to the proper team member to ensure the solution is acquired for the customer.

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Attends monthly webcast/conference call with technicians for bilateral communication of issues and topics of interest.

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Assist Supervisor with the order and acquisition of parts and materials for upcoming projects or maintenance.

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Other duties as assigned

Desired profile

Qualifications :

·  Flexibility to work overtime if coverage needed
·  Proven ability to handle multiple demands with a sense of urgency, drive and energy
·  Effective time management and organization skills
·  Excellent work initiative and follow-through skills
·  Ability to work in a team-oriented environment that is fast paced and demanding
·  Communicates in a positive and professional manner with customers and colleagues

COMPUTER SKILLS:

·  PC Skills with in depth knowledge of Microsoft Office Suite
·  CRM, experience preferred
·  Strong working knowledge of JDE and Clearview systems preferred

EDUCATION and/or EXPERIENCE:

·  Bachelors' degree preferred, or multiple years relevant work experience

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of ASCO Power Technologies to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: ASCO Power Technologies does not accept unsolicited resumes and will not be responsible for fees related to such.

ASCO Power Technologies is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.