Policies; Procedures & SOP Specialist

Job description

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

Global IT Asset Management considers all software, hardware & infrastructure within Schneider Electric Industries.


The Mission of ITAM is to enable smart & sustainable decisions on digital investments aligned with the overall Digital Strategy & bring value to the Enterprise by maximizing utilization & efficiencies while reducing costs & risks associated with IT Assets.

IT Assets are all physical & logical assets considered intrinsic in value & material in nature regardless of their associated depreciation or spend currency value.

The ITAM Policies, Procedures & Statements of Procedures Specialist is accountable for tangible business results attributable to effective for policy development, implementation, and oversight of Global ITAM Policies & Procedures.

The ITAM Policy Framework serves as the foundation in enabling the effective delivery of IT Asset Management across global and country specific environments. Appropriate, meaningful and effective policy and procedure creation and the associated implementation thereof is paramount within Schneider to enable the accelerated management the IT Asset lifecycle.

Key Responsibilities
· Is accountable for the design, development, publication and implementation of policies and procedures relative the ongoing transformative activities across practices
· Accountable for process development, execution and outcomes at an agreed performance
· Ensures all relevant staff have the required training in the process and are aware of the role in the process
· Is accountable for execution and monitoring of the ITAM processes and policy execution and effectiveness on a global level
· Alignment, support and direction for Service Asset & Configuration (SACM) personnel within IT Service Management function
· Identifies opportunities to improve or reengineer the existing processes and procedures
· Develops and conducts training sessions to educate staff on ITAM standards, processes and procedures
· Ensure policy & procedural development are fully aligned with ITAM Framework & Lifecyle which remain relevant to global standards (i.e. ISO; ITIL; etc.)
· Responsible for working with Business Transformation leadership in the development of appropriate policies & procedures that will enable successful transformative change realizing operational excellence

Desired profile

Qualifications :

Education - Level of education required (Mandatory schooling, Vocational education, Specialized school, Undergraduate, University degree, PhD)

·  Bachelor's degree in Computer Science/ Engineering/ Accounting/ Compliance/ Legal or related field or equivalent experience
·  Related Post graduate qualification is preferred
·  IT Asset Management standard-based certification is an advantage (ISO 1977-X; ITIL; CSAM; CHAM; CITAM; etc.)
·  Additional Project Management or Technical Certification is an advantage

Language requirements

·  Professional and fully conversant in English
·  Second or third language would be an advantage

Experience - Total number of years of professional experience necessary prior to the job entry

·  10+ years of ITAM-related experience
·  7+ years in a leadership role
·  5+ years of professional licensing experience in 3 or more Tier 1 software publishers (at least including SAP; IBM; Microsoft), Oracle and Salesforce is an advantage
·  Experience working in multiple markets and regions internationally
·  Significant hands-on experience with Hardware and Software Asset Management and Publisher Compliance practices: Proven work experience at global publisher/ Big 4 Consultancy Firm is preferred
·  Demonstrated familiarity with IT Asset Management standards (ISO 1977-X; ITIL; etc.)
·  Experience working closely with business process owners on continuous process improvement and the application of technology throughout the IT Asset Lifecycle toward this end
·  Experience in working with C-level personnel
·  Outstanding executive communication skills, written and oral
·  Strong strategic thinking and tactical execution capabilities; brings critical thinking and intellectual rigor
·  Able to work in and bring clarity to ambiguous, evolving environments
·  Personifies a high performance / high accountability mentality, demonstrated in large, (global) matrixed initiatives
·  Contributes to a culture of innovation, collaboration, and partnership with a willingness to proactively coach, facilitate, share knowledge, and be the role model and advocate for a changing organization
·  Inspirational leader with proven success directing, motivating and developing program staff (greater than 20+ direct and matrices reports) in an evolving environment
·  Demonstrable experience planning and managing a project portfolio of greater than $250M annual spend and running (successful) projects in $50-75MM+ range
·  Proven experience leading highly complex programs bringing an enterprise into compliance with new regulations or to better manage its overall risk profile
·  Strong interpersonal, conflict resolution and negotiation skills
·  Experience in both program management and P&L strongly preferred


Skills & Behavioral requirements

·  Effective written and verbal communication in conjunction with training skills.
·  Ability to work multi-functionally with all levels of internal staff.
·  Highly-organized, self-motivated; leadership style of continuous improvement.
·  Strong leadership presence with a high-motivation to meet personal, team and corporate goals
·  Ability to interpret and understand complex software licensing agreements and business practices and apply them to different scenarios
·  Ability to handle multiple, concurrent priorities.
·  Demonstrated ability to provide excellent customer service.
·  Advanced licensing skills regarding system platforms (e.g. Microsoft, SAP, IBM, Oracle, Adobe, etc.), client & server as well as mid-range and large environments.
·  Very good understanding of IT environments/infrastructure.
·  Experience designing and leading IT resources, budgets and return on investment analysis
·  Exemplary written and verbal communication skills
·  Ability to relate smaller concepts to the overall "big picture"
·  Exceptional computer software skills (MS Excel/Word PowerPoint/Outlook)
·  Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.
·  Personifies a high performance / high accountability mentality, demonstrated in large, (global) matrixed initiatives
·  Contributes to a culture of innovation, collaboration, and partnership with a willingness to proactively coach, facilitate, share knowledge, and be the role model and advocate for a changing organization

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.



You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.