Claims Coordinator

Job description

Description
This position is accountable for administering all aspects of the claims process, including interfacing
with the customer, both internal and external, claims entry, expediting resolution of
debits/credits.
Also, develops and maintains positive customer re
lations and coordinates with various
functions within the company to ensure customer requests are handled appropriately and in a timely
manner.
Essential Functions:

Interfaces with internal and external customers, including coordinating activities with
Schneider
functional areas, manufacturing, sales, finance, distribution, and field service.

Works in the Claims Management function, which is the initial customer contact for credit
requests and claims against Schneider.
Processes claims by evaluating the
validity and causes
of request for returns/claims and by authorizing/issuing or denying returns/credit as appropriate.

Analyzes the causes of claims to improve the efficiency and effectiveness of Schneider’s claims
resolution/customer service processes.

A
ccurately and expeditiously handles all customer complaints, claims, charge backs, credits, and
inquiries, including status, production, delivery and billing inquiries.

Responds to customer telephone, chat,
or written inquiries of complex variety regardin
g credits,
debits, orders, delivery schedules, complaints and expediting resolution.

Analyzes individual solutions and takes appropriate action to ensure customer needs are met and
company assets are protected.

Performs the functions of the US and Canada Commercial Team, as needed,
in a back
-
up role
providing the same high
-
level, consistent service to customers.

Utilizes and maintains information systems including Q2C, Claims System, Internet, Intranet,
Anacomp,
Mainframe, Open Deduction Report and other databases, AIC, MySE and the Shared
Drive.

Desired profile

Qualifications :

QUALIFICATIONS
:

College Graduate (Bachelor Degree)

Excellent written communication skills,
excellent verbal communication skills is a bonus

Strong and fast typing speed and accuracy

Versatility and ability to prioritize work independently and meet deadlines.

Ability to maintain a good working relationship with staff both inside and outside the c
ompany.

Skilled in all areas of Customer Service: phone management, credit management, understanding
customer expectations and satisfaction.

Strong multi
-
tasking skills.

Strong team player (willing to do other functions as needed).

Applicants should be Fil
ipino citizens or hold relevant residence status.

Fresh graduates/Entry level applicants are encouraged to apply. (Accountancy or Engineering)

Willing to render Overtime and Holiday Work schedule as needed