Onsite Support Engineer

Job description

Position Summary

The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:

Workplace Equipment on site services

- Desk-side support,

- Hardware break and fix

- Warranty Management (vendor and third party contract management)

- IMACD (Installation, Move, Add, Change, and Disposal Services)

- Hardware and Software Asset tracking

- Stock level Management

- Non Catalogued Onsite Services (Non Standard Service Requests)

Infrastructure Equipment on site services

- Eyes and Hand Support to server and network administrator

- Escort Services to external suppliers

- Non Catalogued Onsite Services (Non Standard Service Requests)

- Level 1 support/responsibility to IT infrastructure

Responsibilities

· Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.

· Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.

· Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.

· Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.

· Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.

· Provide physical on-site and/or remote support services for end users in remote locations.

· Provide on-site support for any activities for server maintenance upgrades.

· Provide L1 support for audio/ visual equipment.

· Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.

· Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.

· Coordinate with external vendors for service to location infrastructure components.

· Provide installation / relocation / disposal of network printers.

· Provide secure location for storage of on-site tapes.

Desired profile

Qualifications :

- Innovative and creative

- 3-5 years end user support experince in different platforms

- Graduated from at least technical college (2 years) related with computer science

- Ability to work in flexible hours depends on need

- Experienced with ITSM tools.

· Microsoft certified professional

· Governance and management of vendors.

· SCCM, AD, McAfee, MS Outlook, Office 365.

· Needs to be continually learning the latest platforms and technology tools.

· Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).

· Excellent verbal and written communications skills.

· Excellent research, analytical, and problem-solving skills