Offers “Schneider Electric”

Expires soon Schneider Electric

Office Administrator

  • Denver (Denver County)
  • Administration

Job description

Office Administrator REF 004G5G

Denver, CO

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

This Position is an administrative/customer service position providing support and service for the Solar Business. The purpose of this role is to provide exceptional customer service to our North American Solar Accounts. The Solar Customer Service Manager will ensure that the best service is being offered to our customers and that any issues that may arise are dealt with in a timely and effective manner.

PRIMARY DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

· Ensure world class customer and technical support is experienced by all customers
· Ensure customer technical and non-technical support inquiries are processed on a timely basis, meeting or exceeding our service level agreements
· Manage escalations expeditiously and with diplomacy
· Fully understand and implement new processes in regards to CRM and ERP tools
· Ensure all service work orders are processed properly, refunds are issued and/or replacement orders are shipped and delivered on time to meet the customer's expectations
· Prepare calendars, reports, invoices, summaries, financial statements, travel itineraries, and other documents.
· Create, read, analyze, file, retrieve and organize organizational documents, invoices and orders.
· Develop operational metrics and service level metrics to measure process efficiencies, team performance and productivity; implement changes per targeted areas
· Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved
· Ensure timely response to client request for service and question
· Ensure all customers' queries as well as claims are investigated and resolved, escalating issues if appropriate
· Inspect work orders for completeness and timely close out
· Maintain data quality in service data management tools
· Follow-up with clients to validate customer satisfaction
· Follow-up with clients regarding all open service issues
· Develop and maintain effective communication with customers
· Develop and maintain effective communication channels with field technicians
· Communicate effectively between other groups within the company
· Lend assistance to scheduler & dispatcher in times of need
· Other duties may be assigned

Desired profile

Qualifications :

QUALIFICATIONS:

The requirements listed below are representative of the education, experience, skills and/or abilities required. An individual must meet the minimum requirements as listed in each Qualifications subsection.

EDUCATION:

· Two Year Associates or Four-year degree or equivalent related work experience

EXPERIENCE:

· One – Three years relevant work experience

SKILLS & ABILITIES:

·  Exceptional written and verbal communication skills. This position requires clear and concise communication to effectively drive team and execute customer requests
·  Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments and the ability to prioritize tasks effectively and efficiently
·  Detailed and accurate data entry
·  Excellent customer service skills
·  Ability to multi-task between data entry, data validation and customer service inquiries.
·  Advanced ability to use Microsoft Office programs including but not limited to, Word, Excel and PowerPoint.
·  Excellent computer skills relating to Customer Relationship Management and Enterprise Resource Planning tools.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

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