MCAD-PLM Business Support

Job description

Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of its entire people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Description : The MCAD-ECAD Business Support is responsible for User efficiency and productivity on the use of MCAD R&D Systems application like ProE WF5, CREO 2, Windchill PLM/PDM tools and also supporting the ECAD tools like CADENCE through anticipation support, (user support/mentoring and consulting) on methods and tools at a user level & entity levels, (Business Unit, Operating Division, …) Similarly, BS is responsible to sustain the support chain effectiveness on L2.

Maintain and improve the Americas community"s user-efficiency & user-satisfaction by:

• Proposing and deploying improvement plans in terms of methods and tools usage, according entity contexts on product development and design.
• Providing user support, coaching and focused mini training.
• Being responsible for user satisfaction regarding support (including L1 coordination) in her/his perimeter.
• Animating user (and "super-user") communities and networks with all key people and groups.

Supporting the Schneider Electric"s Product Information Management offer and deployment by:

• Formally capturing and documenting gaps in this particular offer and pushing for evolution of tools, or user adoption through change management.
• Proposing temporary methods when gap is important between current entity practices and official methods.
• Providing technical support to mass or evolution deployment projects.
• Participating/Leading, deployment or evolution projects to deliver new releases that better meet user needs.

Promoting Schneider"s design policy by:
· Coaching entities to move to the standard tools and kill their legacy.
· Adjusting support after participating in negotiations between an entity and IPO R&D Domain.

Desired profile

· The standard shift goes from: 7 am - 5 pm.
· 4 year degree – Engineering or technical field. Engineers or Industrial design preferred.
· Strong customer service oriented.
· Problem solving skills.
· Soft skills (excellent written and spoken communication skills, negotiation, service attitude, ability to influence).
· Minimum of 2 years experience in product engineering-design with exposure to production/manufacturing processes.
· CAD/CAM Design experience.
· Project/community management proven experience.
· Cross-cultural & team work experience proven skills.
· Tool experience: CREO2, Pro/E, Inventor or Windchill products knowledge.
· Microsoft Office product skills.
· Self motivated and ability to work on own initiative in a pressure environment.
· Languages: Spanish 100%, English (Fluent), any other language like French or Portuguese is a Plus

Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.
At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, training and development opportunities and much more. Join Schneider Electric and together, let's make the most of your energy.