Lead management Engineer

Job description

Summary:

Schneider Electric is seeking a person who will be responsible for timely, professional phone follow-up on Leads generated from Marketing Communications activities (Advertisements, Tradeshows, etc…). The outbound call objective will be to establish customer sales opportunities for the Sales Team to work on.

Role and Responsibilities:

Through supplied training, gain the ability to understand the problems & requirements that customers have, and the solutions that Schneider Electric has to address/resolve them.

While utilizing supplied call scripts, and effective listening & questioning skills, establish a dialogue with customers that results in a clear understanding of their problems & requirements.

After each completed customer call, estimate the required Solution & associated value.

Properly enter & assign each new opportunity to a Sales Rep (training supplied).

Understand & manage daily schedule to meet or exceed all assigned key performance objectives.

Establish & maintain a working relationship with Marketing Communications & Sales.

·With Sales reps regarding the opportunities you assigned to them..
·With Marcom Mgmt for details regarding specific lead generation campaigns

Help identify process failures & communicate this information & recommended solutions to immediate manager.

Desired profile

Bachelor degree in Engineering, Electrical Power is preferred

1 to 3 years of experience

Fluent in English - French is a plus

Good negotiation and presentation skills

Strong enthusiasm & drive to succeed

Effective listening & questioning skills

Good phone skills/manners

Organizational skills & attention to detail

Computer literate