Kinaxis Competency Center Expert

Job description

Job title: Kinaxis Competency Center Expert

Location: Cavite (Philippines)
Kinaxis Competency Center is currently split between Barcelona(Spain) and Cavite(Philippines)
Schedule: Full-time

Mission: Give support to users of Kinaxis (Global Planning tool for GSC, giving support to SIOP Process).

Initial training: The candidates will start with a training of 2-3 months in Barcelona.

Detailed description:

Support issues and requests that users can face using Kinaxis. (Managing a ticketing tool to collect requests and measure support team performace).

· Collaboration in the implementation of support process, relationships with key-users, Kinaxis BPE (business process experts) , IPO and Kinaxis support center.
· Cooperate in the knowledge management of the tool:
· new releases and bug fixing
· best practices tool enhancements

Reporting performance metrics for Kinaxis and participate in improvement plans (including tool response time).

Collaboration with Global Master Data Team.

· Animation of the Kinaxis community in collaborative platform.

Desired profile

Qualifications :

Educational Requirements:


·  Engineer bachelor degree (Computer Science, Industrial or similar).
·  High level of English (fluent both oral and written).

Preferred Experience:

·  Knowledge of SAP Technology (> 1 year).
·  Having been involved in supply chain processes (> 1 year).

Personal Skills:


·  Delightful customer and service-oriented communication.
·  Able to communicate in verbal English.
·  Good technical problem solving skills and knowledge.
·  Able to diagnose problems and to provide or recommend solutions.
·  Good communication and organisation skills, self-motivated and high team spirit.
·  Availability for sporadic travelling.