Installed Base Services Engineer

Job description

Make the most of your energy in a career at Schneider Electric

Schneider Electric is the global specialist in energy management. We hire individuals driven by a desire to impact the world. With a mission to make the most of our clients' energy, we can help solve the global energy dilemma by helping companies and individuals make more efficient use of the energy they already use. We are passionate about delivering real and innovative solutions in energy management and energy efficiency, making energy safe, reliable, efficient, productive and green.

Join Schneider Electric and power your career! Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Schneider Electric has a great opportunity for the right person to join our team as a Service Engineer .

Mission:

Supporting customers of the Energy Application Centre and the MV Equipment Centre for products and solutions incorporating RTU's and Protection Relays. Responsible for providing post-sales telephone technical support and technical support at UK customer locations to identify and resolve technical issues.

Identify new opportunities whilst attending customer's site, and promote Schneider capabilities.

Key responsibilities / activities:

· Ensure a high degree of collaboration and teamwork is established with technical engineers at the Energy Application Centre, the MV Equipment Centre, and all other stakeholders.

· Establish excellence in our on-site Service Delivery and fault resolution including the promotion of company products and services.

· Establish excellence in our Telephone Technical Support, probing methods, customer advice, and fault resolution.

· Periodically attend and prepare & deliver training to both internal & external customers.

· Ensure all works are undertaken in accordance with Schneider Electric company guidelines.

· Complete all necessary administration functions in a timely manner associated with the position including Field Service Reports, Time Sheets, expenses and customer reports.

· Identify, assess and minimise the exposure of the business Unit.

· Compliance to customer specifications and documentation / Validation of our technical solution and value engineering.

· Maintenance of internal & external customer communications associated with the job. This will include updating as required (written & verbal) with regard to on-going problems & projects.

We promote diversity and inclusion because we recognise they are a source of strength and competitive advantage. Creativity and innovation spring from a mixture of backgrounds and viewpoints. At Schneider Electric, we believe that helping you as an individual to realise your full potential will help the company overall to achieve outstanding results.

Please apply on line.

Desired profile

Minimum Degree in relevant engineering discipline

Experience in an appropriate engineering environment

Experience working on RTU's or Protection Relays