Inside Services Sales Representative (ISSR)
Bangkok, Thailand Sales
Job description
The mission of the Field Services Inside Service Sales Representatives to maximize services revenue by establishing, building and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he can be responsible to manage by delegation from outside sales services some tasks related to Strategic and Targeted Accounts.
Essential Responsibilities:
· Manage assigned Accounts
o Customer qualification and platforming
o Research contact and identify/plan key initiatives
o Be the Single Point of Contact for the assigned accounts
o Develop and maintain relationship with customer
o Answer customer questions and educate on all SE services
o Report on orders and sale of accounts
· Build and manage FS Opportunity Pipeline
o Analyze & qualify opportunities in BFO
o Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.
o Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads
o Develop cross-selling between Line of Businesses service offer
o Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country
o Quote and close the deal for standard services offer
o Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities
o Keep update the data of Installed Base of the customers
o Document all records of customer history in BFO.
o Respond on-time and on-quality to On-demand requests from the customers
Desired profile
Qualifications :
Experience and qualifications
o Education: Bachelor /associate degree in Business Administration or Electrical Engineering
o Experience: 2 years IS/ Field Service Representative/Customer Care
o Soft skills: sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
Language skills:
o native speaker level for local context
Skills and Competency
o Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO.
o Familiarity with Schneider CPCS products and services.
o Familiarity with phone, Internet, e-mail systems and social media
o Verbal and written communication skills
o Marketing knowledge
o Product knowledge.
o Able to work independently & self-motivated to drive service sales opportunity
o Able to prioritize and manage multiple tasks and build customer relationships.
o Successfully complete assigned training paths and successfully engage in technical sales conversations.
Schneider Competency Profile
Competency Code
Title
SDB2
C009
Communicate Effectively
3
C011
Business Acumen
2
FD03
Installed base tracking
3
FD08
Services Contract Management
3
FSB6
Establish & sustain winning relationship
3
FSA1
Customer and Market Intelligence
2
FSC1
Quote Management
2
FSA3
Price negotiation
2
FSB2
Account Management
2
FSD1
Offer and Application knowledge
2
L05
Focus on customer
3
L03
Influence and convince
3