HR Administrator (PeopleLink)

Job description

Make the most of your energy in a career at Schneider Electric

About Schneider Electric
Schneider Electric is the global specialist in energy management and automation. With revenues of ~€25 billion in FY2016, our 144,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On.

www.schneider-electric.com

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric:

https://youtu.be/6D2Av1uUrzY

https://youtu.be/NlLJMv1Y7Hk

Care, Connect, Challenge, Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

Schneider Electric has a great opportunity for the right person to join our team as an experienced HR Administrator.

Mission:
To be a valued member of the HR Services Team by providing an excellent service to our customers. To partner as One HR Team and to deliver Services at optimum efficiency to Schneider UK&I. The role will support the wider HR team by providing advice and guidance on HR processes, projects and campaigns. The PeopleLink Administrator (helpdesk) will assist in the delivery of effective and efficient query management, maintenance of HR Systems, support in aligning processes with Global Standards and other transversal HR administration activities. Working closely with the Payroll Team, HR Business Partners and other key stakeholder, the PeopleLink Administration Team support the delivery of the first line helpdesk queries, ensuring service excellent, SLA and KPI achievement, going above and beyond for the customer.

Key responsibilities:

· Process all 1st line HR related queries. Provision of excellent service to our customer, the employees and managers of the UK businesses. Ensure that all queries are managed in an effective and timely manner and in accordance with the HR Services teams' KPI's. Assist the HR Administration Manager to ensure the delivery of a high quality, responsive and efficient PeopleLink activities to Schneider Electric UK & Ireland employees in accordance with the agreed SLA's.
· First line support for all HR queries via phone, email, post and face to face. Working on a rotational basis, you will manage the generic email box and post. Responding to all queries, feeding back to customers and when necessary logging requests for the team to action. High level process and HR administration knowledge is essential as this will ensure a good customer service and consistent approach to the business.
· Effectively communicate with customers, colleagues and other departments, maintaining a professional manner at all times.
· Take a pro active approach to problem solving and take ownership of own PeopleLink work.
· Accurate control and maintenance of all HR owned information technology systems. The HR Services Team is responsible for numerous HR information systems (HRIS) these must be maintained in a timely manner and have to remain up to date and accurate at all times as this is the master data file for all employees. Data analysis and reporting on this data can be required, therefore IT literacy is essential.
· Support all areas of the HR Model as required. Supporting HR colleagues with project work (deployment, coordination and system support) with mass communications, reward program queries, maintenance of associated HRIS , data cleanses.
· Continually work on improving processes applying a continuous improvement ethos to ultimately increase customer satisfaction, work on process improvement on a daily basis.
· To support the HR Administration Manager with Integrations, Campaigns and HR Projects as appropriate.
· Continual quality checks and regular review of KPI's to ensure that targets are met in line with the Balanced Score Card (Document quality, Data Input Quality, Call Statistics, Turnaround times)
· Full use of Case HR back office and promotion of the PeopleLink Self Service Portal to the wider business, including the maintenance of PeopleLink FAQ's.
· Keep up to date with country policies and procedures and all legislation that links to these.

We promote diversity and inclusion because we recognise they are a source of strength and competitive advantage. Creativity and innovation spring from a mixture of backgrounds and viewpoints. At Schneider Electric, we believe that helping you as an individual to realise your full potential will help the company overall to achieve outstanding results.

Please apply on line.

Desired profile

The ideal candidate will be educated to GCSE level or equivalent (including grade C or above in English and Maths) and ideally CIPD qualified or working towards. Proven experience working in a fast paced, results orientated HR services environment for a global organisation where service delivery within the required turnaround times is essential. Experience of working to SLA's is a must.

Experience of working in an HR helpdesk environment whereby volumes are high and multitasking is required; used to diverse query management.

You will have strong IT Skills and HR technology experience, ideally Oracle, Taleo, Cornerstone or similar systems.

Experience of working within a large team, with evidence of process improvement techniques and confident in learning new systems with a good degree of technical ability is a must.

Strong communication skills, both verbal and written are essential and a customer focused, "over and above" attitude is vital.