Global Training Manager

Job description

Primary Purpose:

Develop and deliver the technical training components of the Digital Plant LoB – IIoT solutions portfolio. This role involves the development and maintenance of all technical training assets, including instructor led, virtual instructor led and online course materials for the IIoT solutions portfolio. The assets will be used by an internal and external audience on a Global scale.

Key Areas of Responsibility:

Course Development

i. Develop product course materials for both customers and internal requirements

ii. Maintenance and updating of course manuals / materials for new product releases

iii. Run pilot programs and testing of course materials to trial audiences to validate new courses and ensure course quality

iv. Promote and work effectively in collaboration with team members located in other countries.

KPIs

· Timeliness of delivery of materials

· Quality of eLearning material required

· Colleague feedback results

Client Relationships

i. Liaise with Offer Managers & Country Training Managers to ensure customer (internal/external) requirements are met

ii. Assist in determining course prerequisites and additional requirements for preferred external training supplier partnerships as required.

iii. Assist with the development of the EcoStruxure Plant Certification process by supporting the IIoT solutions content.

KPIs

· Colleagues feedback results

Planning

i. Identify areas for Digital Plant - IIoT solutions curriculum improvement

ii. Develop curriculum improvement plans

iii. Gain approval of plan from global stakeholders

iv. Ensure execution of plan

KPIs

· Timeliness of data

· Quality of information

Procedures and Processes

i. Align to ‘best practice' educational methodology

ii. Develop standard processes for ensuring educational quality

iii. Ensure processes are executed to ensure effective educational delivery globally

KPIs

· Consistent standard of Learning materials

Course Delivery

i. Organize calendar of training delivery as required

ii. Be able to facilitate registrations and complete event organization

iii. Ability to deliver in-class, virtual, remote & webinar style training

iv. Assist with support/delivery of IIot Solutions portfolio training topics at regional bootcamp events, eg. TeXpert.

KPIs

· Effective session planning and organization

· Session feedback results

Desired profile

Qualifications :

Experience

· Proven experience in the Ecostruxure Plant portfolio (software & hardware)

· Proven experience in the AVEVA software portfolio

· Experience in developing and delivering training to small and large groups

· Experience in manual writing/ publishing and preparation of Educational course materials including elearning

· Experience in educational curriculum, module structure and design

Skills/Personal Qualities

· Excellent oral and written communication & presentation skills in English

· Knowledge of other Digital Plant offers / automation control solutions (PAC/PLC, SCADA, HMI, Networks, VSD's)

· IIOT knowledge and experience

· Excellent time management

· Self motivation

· Responsible attitude, “Customer first” mindset

· Strong ability to coordinate, prioritize and get results

· Ability to foresee and head off potential problem escalations

· Initiative to implement process improvements where required

· Enjoy founding good working relationships, and enjoy international contacts

· Well organized and can manage multiple tasks

· Comfortable with international travel

· Influencing skills across organizational and global boundaries

· Mentoring skills to impart training capabilities to technical people

· Ability to work effectively across departments

· Knowledge of latest elearning tools (Articulate / Captivate)