Field Service engineer - Solar

Job description

Job Description GENERAL INFORMATION Name of Entity: Schneider Electric India Date: 09.03.2018 Function/Department: Customer support –FIELD SERVICES SOLAR Position Title: Service Engineer Solar – Customer Support Job code: DDT3 Name of Position Holder: A.Sampath Kumar Reports to (position title): Sr.Manager – Customer Support (Field Services) Prepared by: A.Sampath Kumar No. of Subordinates: Direct - 0 Indirect - 0 Geographical Responsibility: 1 Country 0 2 or more Countries 0 Zone 0 Operating Div. 0 Global Zone – e.g. G China, G India, NEA, Pacific, SEA; OD - e.g. APOD, EOD, NAOD, IOD MISSION (Why the position exists) • Providing Commissioning support for XC Series Solar Inverters . • Providing Technical support and troubleshooting support for Customers. • Guiding customer for going for AMCs and Develop Spares business for Solar Inverters all ranges. • Develop Spares business for Schneider Solar products . (What is the expected contributions of the position to the results of the organization) • Supporting Customers for XC series solar Inverters commissioning and troubleshooting . • Supporting all range Solar products for commissioning and Servicing. NETWORK OF INTERACTION Major interaction parties : (Internal e.g. colleagues, Sales & Marketing Dept, Unions & etc. External e.g. legal advisor, customers, distributors, Clients & etc) REQUIREMENTS Education: Engineering in EEE or EE and Instrumentation Technology Job Related Experience: 2-3 years of exposure of services Solar Industry and hands on Experience in Power Electronics and Solar Inverters Commissioning & Troubleshooting Business Understanding: Basic understanding in Solar Power Plants and Solar Grid Tie Inverters Others (e.g. language skills, technical skills): Knowledge of respective products portfolio, Customer focused Result / deadline oriented, communication skills, must be technically very sound in Power Electronics, AC Drives , Solar 3 Phase Inverters knowledge. COMPETENCY Level – 1: Novice; 2 – Basic; 3 – Competent; 4 – Advanced; 5 - Expert (Please refer to the competency profile list under He@rt or People Soft for the core competencies and proficiency level required for the position.) Leadership Competency Functional Competency Cross Functional Competency Develop Service Centers who can handle Solar Complaints in respective regions Complete Solar Inverters Commissioning and close the projects on time . Fallow and in touch with activity team for spares business and customer Queries. AREAS OF RESPONSIBILITY (Describe the nature, scope, level of improvements to new ideas, etc.) LEVEL *(Full, Partial, Supportive) MEASUREMENT (Quantitative or quality criteria to achieve responsibility) 1. Customer Complaints Handling Solar: • Handling customer Solar complaints directly within the specified geography and product line in order to achieve target customer satisfaction level • Check and maintain minimum level of spare inventory for Solar Products • Physically execute the job of Solar Inverter Commissioning and Troubleshooting. Full Customer Satisfaction Index No. of Appreciation letter Spare Inventory Level Response time Project Completion Letter 2. Products replacement and complaints closure • Analyze and check the cases for replacement of Solar products, arranging & ensuring that all defective products are back to the company to achieve customer satisfaction index target. • Preparing complaints closure report and communicate to the Service planner team in order to contribute to the continuous process Improvement & customer satisfaction. Full Response time Customer Satisfaction Index 3. Support to ASC: • Working closely with the authorized service centers in day to day activities in order to enhance customer satisfaction and response time to handle complaints. Develop Respective ASCs competency in Solar Products. Supportive Response time Partial : Partially responsible for the results of the work Supportive : Provide support to the person accountable for the results of the work.

Desired profile

Qualifications :

Job Description

GENERAL INFORMATION
Name of Entity: Schneider Electric India Date: 09.03.2018
Function/Department: Customer support –FIELD SERVICES SOLAR
Position Title: Service Engineer Solar – Customer Support Job code: DDT3
Name of Position Holder: A.Sampath Kumar
Reports to (position title): Sr.Manager – Customer Support (Field Services) Prepared by: A.Sampath Kumar
No. of Subordinates: Direct - 0 Indirect - 0
Geographical Responsibility: 1 Country
0 2 or more Countries
0 Zone
0 Operating Div.
0 Global

Zone – e.g. G China, G India, NEA, Pacific, SEA; OD - e.g. APOD, EOD, NAOD, IOD

MISSION
(Why the position exists)
• Providing Commissioning support for XC Series Solar Inverters .
• Providing Technical support and troubleshooting support for Customers.
• Guiding customer for going for AMCs and Develop Spares business for Solar Inverters all ranges.
• Develop Spares business for Schneider Solar products

.

(What is the expected contributions of the position to the results of the organization)
• Supporting Customers for XC series solar Inverters commissioning and troubleshooting .
• Supporting all range Solar products for commissioning and Servicing.

NETWORK OF INTERACTION Major interaction parties :
(Internal e.g. colleagues, Sales & Marketing Dept, Unions & etc. External e.g. legal advisor, customers, distributors, Clients & etc)

REQUIREMENTS
Education: Engineering in EEE or EE and Instrumentation Technology
Job Related Experience: 2-3 years of exposure of services Solar Industry and hands on Experience in Power Electronics and Solar Inverters Commissioning & Troubleshooting
Business Understanding: Basic understanding in Solar Power Plants and Solar Grid Tie Inverters
Others (e.g. language skills, technical skills): Knowledge of respective products portfolio, Customer focused Result / deadline oriented, communication skills, must be technically very sound in Power Electronics, AC Drives , Solar 3 Phase Inverters knowledge.

COMPETENCY Level – 1: Novice; 2 – Basic; 3 – Competent; 4 – Advanced; 5 - Expert
(Please refer to the competency profile list under He@rt or People Soft for the core competencies and proficiency level required for the position.)

Leadership Competency Functional Competency Cross Functional Competency
Develop Service Centers who can handle Solar Complaints in respective regions Complete Solar Inverters Commissioning and close the projects on time . Fallow and in touch with activity team for spares business and customer Queries.

AREAS OF RESPONSIBILITY
(Describe the nature, scope, level of improvements to new ideas, etc.) LEVEL
*(Full, Partial, Supportive) MEASUREMENT
(Quantitative or quality criteria to achieve responsibility)
1. Customer Complaints Handling Solar:
• Handling customer Solar complaints directly within the specified geography and product line in order to achieve target customer satisfaction level
• Check and maintain minimum level of spare inventory for Solar Products
• Physically execute the job of Solar Inverter Commissioning and Troubleshooting.

Full
Customer Satisfaction Index
No. of Appreciation letter
Spare Inventory Level
Response time
Project Completion Letter

2. Products replacement and complaints closure
• Analyze and check the cases for replacement of Solar products, arranging & ensuring that all defective products are back to the company to achieve customer satisfaction index target.
• Preparing complaints closure report and communicate to the Service planner team in order to contribute to the continuous process Improvement & customer satisfaction.

Full

Response time
Customer Satisfaction Index
3. Support to ASC:
• Working closely with the authorized service centers in day to day activities in order to enhance customer satisfaction and response time to handle complaints. Develop Respective ASCs competency in Solar Products.

Supportive

Response time
Partial : Partially responsible for the results of the work
Supportive : Provide support to the person accountable for the results of the work.