Customer Care Generalist

Job description

Who are we?
Schneider Electric is passionate about its people, we are proud to promote diversity, inclusion and work-life integration – we're a great place to work but we are continually striving to be the best place to work!

What do we stand for?
When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion and work-life integration – we're a great place to work but we are continually striving to be the best place to work!

What is the role?
We have two exciting opportunities for experienced Customer Care Generalists to join our Customer Care team based in Sydney, Macquarie Park.

Specific responsibilities for a Customer Care Generalist include:
• Ensure quality resolution of every customer interaction taking ownership of enquiry end-to-end;
• Focus on providing a first contact resolution reducing the customer effort and need to follow-up;
• Provide a quality experience for every customer inbound / outbound call, actively listening and following the ASLAN principles;
• Consistent use of CRM to effectively resolve customer issues ensuring linkage of calls;
• Adapt to the customer Persona and specific requirements providing a superior Tailored support; ;
• Contribute towards continuous improvements of processes and ways of working for a better customer experience.

Why you?
You are someone who gets excited by innovation. You are a highly driven and confident professional who wants to work for a values based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills:

• Personal responsibility to take ownership and complete tasks;
• Able to remain focused when under pressure to provide excellent internal and external customer service;
• Excellent communication and interpersonal skills and a proven track record of providing excellent customer service;
• The ability to build rapport with customers and colleagues quickly;
• A Team Player, leading by example;
• Experience working in a customer service role in an organisation with varied and complex processes;
• Experience in tailored customer support including outbound calls;
• Strong competence in customer support systems (CRM, SAP, bFO etc.);
• Proficient in Microsoft Office 365.

Why us?
At Schneider Electric, we are open, we value differences, we listen, we learn, connect, and collaborate with others. We are passionate about our customers, our people, our business and our technology. We are positive in our approach to finding solutions that better our lives.

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.