Client Support Analyst

Job description

Make the most of your energy in a career at Schneider Electric

Are you our next Client Support Analyst ? Based out of our Dunfermline office, Schneider Electric has a great opportunity for the right person to join our well-established team as a Client Support Analyst .

Ranked as a Top 25 Employer to work for by LinkedIn, Schneider Electric is the global specialist in energy management and automation. With revenues of ~€25 billion in FY2016, our 144,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric:

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Your Mission:

We are currently recruiting a Client Support Analyst for our International Client Management team within our Dunfermline office. The successful candidate will assist a group of client managers in producing client deliverables. Key job responsibilities include generating reports, populating online client tools with up-to-date information, gathering information regarding Schneider Electric client sites, creating Excel spreadsheets and Power Point presentations and communicating with clients at the plant and corporate level.

Your Responsibilities:

Support client team in presentations and meetings

Provide client training on Schneider Electric's client website, Resource Advisor Software Application

Coordinate the receipt of external energy invoices

Facilitate new client rollout with internal & external teams

Establish relationships with clients at the plant and corporate level when needed

Field customer inquiries

Understand & adhere to the processes and controls of Schneider Electric Energy

Elevate and communicate potential breakdown of systems, policies and procedures

Contribute to process enhancement & new process development

What we can offer:

Working directly with international/national customers

Great development program depending on the employee's career planning

Being in the front line with costumers what results great satisfaction when client confirms to be happy resulting a renewal or even better an extra services

You will be exposed to be in direct contact with the customers

After growing in the role you can participate in sourcing, risk management and budgeting activities

About You:

Bachelors/Masters degree or equivalent experience

Fluency in English ; additional language skills is preferred

Proficiency in Outlook, Word, Excel & Power Point

Good analytical and organizational skills

Strong initiative and ability to work in a fast paced, changing environment

Strong communication and composition skills, specifically with plant and corporate level management

Energy industry terminology and standards preferred

Diversity is our heritage and our future. Be a part of it.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working.

Please submit an online application to be considered for any position with us. This position will be posted until filled.

You know about us, so let us learn about you! Apply today.

Desired profile

Qualifications :