Client Support Analyst

Job description

Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructure, Industries & Machines Manufacturers, Non-residential Buildings, Data Centres & Networks and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group's 150,000 plus employees achieved sales of 24 billion euros in 2013, through an active commitment to help individuals and organizations make the most of their energy. www.schneider-electric.com

This position is located in Louisville, KY. No relocation available.

We seek a Client Support Analyst to work with the Client Management team. This individual will assist a group of key account managers in meeting client expectations. Key job responsibilities include communicating with clients at a plant and corporate level via reports, online deliverables, information gathering, phone interaction and meeting participation through utilization and expertise in Excel and Power Point. The required character traits and job accountabilities are listed below.

Character Requirements:
Integrity: demonstrates this in all interactions.
Decisiveness: has the ability to sort through information and make appropriate and timely decisions.
Initiative: recognizes and acts on what needs to be done without being asked to do it.
Diligence: energized by being diligent in meeting deadlines and completing tasks on time.
Thoroughness: pays close attention to detail and produces accurate work in a timely fashion.
Responsibility: understands expectations and follows through in accomplishing them.

Position responsibilities:
• Responsible for producing & generating client reports
• Support client team in presentations and meeting
• Provide client training on Schneider's client website, ResourceAdvisor
• Coordinate the receipt of internal & external energy invoices
• Identify anomalies in invoices and investigate those issues
• Facilitate rollout between client and Utility Bill Management (UBM) Implementation Team
• Function as the primary client contact after UBM implementation is complete
• Facilitate new client rollout with internal & external teams
• Establish relationships with clients at the plant and corporate level when needed
• Field customer inquiries
• Initiate budget process and communicate with client during setup process
• Understand & adhere to the processes and controls of Schneider Electric
• Elevate and communicate potential breakdown of systems, policies and procedures
• Contribute to process enhancement & new process development

Desired profile

Qualifications :

Essential skills and qualifications:
• Strong customer service, analytical and organizational skills
• Proficiency in Outlook, Word, Excel & Power Point
• Strong initiative and ability to work in a fast paced, changing environment
• Strong communication and composition skills, specifically with plant and corporate level management
• Bachelors degree or equivalent experience

Non-essential skills and qualifications:
• Energy industry terminology and standards preferred

Benefits:
• A growing company with a positive industry reputation
• Recognized leader in a market where energy services are in demand
• Entrepreneurial company with a positive corporate culture
• Competitive salary and bonus opportunities
• Benefits which include 401(K), Bonus Plan, health, life, dental, vision insurance, short and long term disability, tuition reimbursement, and more

Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let's make the most of your energy.

Schneider Electric is an Equal Opportunity Employer.