Working Student (f/m): Enterprise Support EMEA Job

Job description

Requisition ID: 103021
Work Area: Customer Service and Support
Location: St. Leon-Rot
Expected Travel: 0%
Career Status: Student
Employment Type: Limited Part Time

Contact Data: Ms Ditz (Recruiting Hotline: **********)
Additional Information: Start as soon as possible for duration of 6 months

COMPANY DESCRIPTION

SAP's vision is to help the world run better and improve people's lives.

As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You'll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you'll be able to get more out of your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

Now it's your turn to take the next step and help make the world Run Simple.

PURPOSE AND OBJECTIVES

SAP Global Service & Support (GSS) is recognized for its world-class service and support offerings and its fast growing business. We aim at further improving our innovative service portfolio and engagement programs in order for our customers to efficiently operate SAP solutions across all deployment scenarios (on-premise, cloud and hybrid).SAP Enterprise Support (SAP ES) is SAP's maintenance offering with the highest share of revenue and number of customers. SAP Enterprise Support is a global program that builds on strong regional leads to develop and to innovate the offering.

The team “Enterprise Support EMEA/MEE” strives to strengthen SAP's trusted partnership with the targeted customers, and thus increase customer satisfaction & retention. Its mission is to ensure that the operational delivery organization can rely on all processes, tools and interfaces needed for their daily work. Furthermore, the team supports the EMEA Enterprise Support Advisor community to make sure that the customer's SAP solution runs with optimal level of performance, stability, and data consistency.

EXPECTATIONS AND TASKS

The position offered is to support the 'operational delivery' part from above. This means to coordinate and control local events globally, to process requests from individual countries, to provide and equip them with material resources and to get and evaluate feedback.

A second task is to support and accompany the planning, preparation, execution and following up of the worldwide virtual SAP Enterprise Support Day around the clock (24hrs non-stop) in all parts of the world, mainly the EMEA, APJ, NA and LA region at the end of the year 2015/beginning of 2016.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

·  Student (f/m) at a university or university of applied sciences
·  All fields of study are equally preferred
·  MS Office, especially Excel; SAP experience is an advantage
·  Excellent English and German skills, additional language skills are an advantage (Spanish, French, Chinese, etc.)
·  Team player and social skills
·  Ability to work in a global and virtual environment

WORK EXPERIENCE

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs/ programming languages.

!PLEASE APPLY ONLINE AT WWW.SAP.COM/CAREERS!

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at EMEA: **********and ************@*******.** , Americas: ************@*******.** , APJ: ************@*******.** . Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection

Job Segment: Intern, ERP, SAP, Cloud, Entry Level, Technology
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