Technical Support Engineer (SAP Ariba) Job

Job description

Requisition ID: 115655
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

ABOUT US

Do you want to work for a company that is changing the nature of business by transforming business connections into smart cloud-based collaboration? We do this by delivering an unsurpassed experience to our customers, buyer and sellers, and we are looking for a team member to help take customer experience on the Ariba Network to the next level.

Global commerce today requires much more than scanning or faxing key documents such as purchase orders, invoices, and payment remittance. For better commerce, you must establish realtime electronic collaboration with your entire supply base on a global level, so you can dramatically compress the invoice and payment processing cycle, comply with contracts and regulations, achieve working capital breakthroughs that lower supply chain risk, and more. But few organizations can effectively target and onboard thousands of global suppliers. Ariba has this expertise, with outsource-service capabilities and self-service tools to automate the enablement process for any supplier anywhere in the world. We can help you match your vendors to existing Ariba Network suppliers and onboard new suppliers, or provide tools for you to manage the process on your own.

 

 

JOB OVERVIEW

The Technical Support Engineer acts as a technical support for clients and provides third line of technical support for Ariba’s enterprise software products. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to all product related technical issues. The candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services. Engineer may interface with technical implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, and Ariba Consulting. The Engineer will also work with the Ariba software development engineering team to work through complex software functional issues and product defects.

 

DUTIES AND RESPONSIBILITIES

·  Respond to requests and queries from customers using Ariba products while ensuring customer satisfaction.
·  Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to
·  help customers.
·  Research, document, and escalate cases according to procedure.
·  Work closely with customers and Ariba Engineering on escalated critical issues and ensure they are resolved in
·  the most timely and effective manner possible.
·  Customer driven feedback to functional areas in order to influence process/product improvements.
·  Actively participate in job related training.
·  Author technical documents on common issues and solutions in order to build the knowledge base.
·  Develop strong working relationships with other teams across Ariba.
·  Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

·  Bachelor's degree with 2+ years of experience
·  Two years of working experience in a commercial product development, support or consulting environment
·  Understanding of objected oriented programming (preferably Java)
·  Ability to interpret XML
·  Working knowledge of database primarily with SQL and ability to structure queries
·  Demonstrated ability to take initiative and run new processes in an existing team
·  Experience interfacing with customers and technical support
·  Excellent verbal and written communication skills
·  Experience in enterprise software, financial software, ERP systems, or e-Commerce solutions would be an advantage

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: ************@*******.** or ************@*******.** , APJ: ************@*******.** , EMEA: ************@*******.** ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection