Support Associate/Engineer Sports and Entertainment with German - 111142 Job
Galway (Galway City) Design / Civil engineering / Industrial engineering
Job description
Job Title: Support Associate/Engineer with German
Requisition ID: 111142
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
THE ROLE OF A SUPPORT ASSOCIATE/ENGINEER
As part of the SAP Cloud Product Support team, this role supports Sports & Entertainment solutions such as „SAP Event Ticketing“ and „SAP Sports One“. The Support Associate/Engineer is responsible for assisting our customers by troubleshooting issues, and providing solutions for reported incidents. It combines post go‐live customer support and/or system administration.
Main responsibilities include the following:
· Analyze the incident, research solutions and provide solid answers easily understood by customers
· Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
· Document solutions to known issues and consulting questions
· Develop technical solutions to be posted to both internal and external knowledge base
· Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
· Liaising with product management to identify and report bugs.
· Document issues in a CRM system and defects in our engineering tracking tool
· Act as a liaison between our Product Management and Engineering teams
· Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
Desired profile
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
· Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
· Fluency in English and German essential
· Familiarity with general IT concepts
· Solid understanding of Internet technologies
· Familiarity with general business terms and processes
· Preferred (but not explicitly required):
· Knowledge of any one object oriented programming language (Java, C++, ABAP/4 etc).
· Familiarity with HTTP/HTTPS protocols as well as XML
· Familiarity with RDBMS database concepts
· Familiarity with operating system, networking concepts
· Awareness of security protocols
· Knowledge of File Transfer protocols
· Knowledge of LAMP Technology Stack (Linux, Apache, MySQL, PHP)
· Passionate about learning new concepts and technologies
· Excellent problem solving & analytical ability
· Strong team player and comfortable working on own initiative
· Excellent communication and presentation skills to effectively explain a solution to a customer's problems
· Strong time management and multi-tasking capabilities
· Flexibility with working hours
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team ************@*******.** ************@*******.** , ************@*******.** , ************@*******.** ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection