SAP Fieldglass: Account Services Business Analyst (Support Engineer) Job

Job description

Requisition ID: 137974
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

ROLE DESCRIPTION:

Founded in 1972, SAP is the world´s leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking Support Engineer Cloud Support (CS).

 

EXPECTATIONS AND TASKS:

Incident Solving

·  Resolve known errors by means of Case Documents/KBAs, solved Incidents, forums, documentation or verifying Business Configuration/Fine Tuning entries or hardware parameters
·  Perform Root Cause Analysis and provide solutions in complex environments for specific fields/areas
·  Consume e-Learning Lessons and Remote Learning Sessions

 

Knowledge Transfer

·  Mentoring
·  Deliver standard application/technology trainings and workshops
·  Perform knowledge transfer to internal staff and external customers & partners
·  Produce e-Learning Content

 

Additional Tasks

·  Participate in weekend support activities
·  Provide extended and 24 hour coverage if required
·  Participate in Cloud Escalation Management
·  Report errors to development organizations
·  Participate in internal projects driven by internal requirements
·  Be involved in additional activities driven by business requirements

 

WORK EXPERENCE:

·  Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
·  Basic to advanced understanding of business processes within one application/technology area
·  Basic skills within ABAP/.net/Silverlight/XML
·  Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
·  Experienced dealing with IT and standard software (MS Office, etc.)
·  Experience with Operating Systems and internet browsers
·  Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)

Desired profile

EXPECTATIONS AND TASKS:

Incident Solving

·  Resolve known errors by means of Case Documents/KBAs, solved Incidents, forums, documentation or verifying Business Configuration/Fine Tuning entries or hardware parameters
·  Perform Root Cause Analysis and provide solutions in complex environments for specific fields/areas
·  Consume e-Learning Lessons and Remote Learning Sessions

 

Knowledge Transfer

·  Mentoring
·  Deliver standard application/technology trainings and workshops
·  Perform knowledge transfer to internal staff and external customers & partners
·  Produce e-Learning Content

 

Additional Tasks

·  Participate in weekend support activities
·  Provide extended and 24 hour coverage if required
·  Participate in Cloud Escalation Management
·  Report errors to development organizations
·  Participate in internal projects driven by internal requirements
·  Be involved in additional activities driven by business requirements

 

WORK EXPERENCE:

·  Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
·  Basic to advanced understanding of business processes within one application/technology area
·  Basic skills within ABAP/.net/Silverlight/XML
·  Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
·  Experienced dealing with IT and standard software (MS Office, etc.)
·  Experience with Operating Systems and internet browsers
·  Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES :

Education

·  Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred.
·  English: Fluent

 

Professional Training & Certification

·  ByD/C4C/C4TE or SuccessFactors Support Learning Map curriculum
·  Qualification Test assessment
·  Topic Area specific technical curriculum

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team , , EMEA:C ). Requests for reasonable accommodation will be considered on a case-by-case basis.

 

EOE AA M/F/Vet/Disability:

 

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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