SAP Ariba Customer Engagement Expert (f/m) Procurement - Switzerland Job

Job description

SAP Ariba Customer Engagement Expert (f/m) Procurement - Switzerland JobDate: Aug 8, 2019

City: Regensdorf, ZH, CH

Company: SAP

Requisition ID: 225213
Work Area: Sales
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Customer Engagement Expert (f/m) Procurement

The Customer Engagement Executive (CEE) is responsible for ensuring that Ariba’s subscription software customers are maximizing value from their applications during the duration of the customer life cycle and facilitate the renewal and extension of their contracts. In this role, you will be responsible for developing and maintaining strong relationships within the existing customer base from senior executive through site champion to ensure the adoption of our Ariba Commerce programs with a focus on Network adoption.

Duties and Responsibilities

Develops strategic plan for achieving software adoption and business results across a large customer portfolio
Monitors implementation process and manages customer relationship post deployment, providing the tools and resources necessary for the customer to succeed
Regularly engages with customers to benchmark performance, establish KPI’s, provide best practices and address issues
Works closely with customer to ensure high levels of satisfaction
Responsible for developing an Customer account plan
Maintains communication with Ariba functional groups which can positively impact customer’s adoption and / or resolve customer’s issues
Responsible for securing software renewals
Conducts customer business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve CCO business processes related to our network value proposition
Develop and execute quarterly plans that improve Spend adoption and SMPP yields across assigned customer portfolios

Basic Minimum Qualifications

Master’s Degree
Multi-lingual depending upon region – Proficient in English and either French (preferred) or German
Excellent oral communication skills particularly over the phone
Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook

Preferred Qualifications

1-3 years of Customer Management experience
5+ years of overall business procurement experience
Strong track record of multi-tasking/being highly organized and structured
Experience in Consulting, account management, SaaS renewals
Contract negotiation experience on either the buy or sell side
Experience in professional services with a focus on supply chain management
Experience in procurement and Document Automation technologies
Analytical, and commercial savvy
Problem solving attitude with a Customer Focus

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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Job Segment: SAP, ERP, Procurement, Consulting, Supply, Technology, Operations