Queue Manager Diploma Student / Intern Job

Job description

Requisition ID: 152134
Work Area: Customer Service and Support
Expected Travel: 0%
Career Status: Student
Employment Type: Intern

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Job Overview:

It's the first tier to monitor and dispatch the incidents reported from customer, ensure SLAs fulfillment, documents, routes, tracks, escalates as required. Keep alignment with company strategy to delight customer always.

Responsibilities:

·  Serves supporting teams to ensure SLA fulfillment.
·  Monitor and dispatch all the incidents reported from customer following rules and takes timely action.
·  Document appropriate details of inquiry, provide the required statistics data for supporting team.
·  Cover duties as deemed necessary to achieve and produce a high quality support.

Qualifications:

·  Undergraduates.
·  Preferably IT related major.
·  Must possess excellent communication skill in Mandarin and English.
·  Must be with good attitude to routine work.
·  Ability to work in a virtual team environment and be open to change.

Location: Dalian, China

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations:

Job Segment: Intern, ERP, Manager, SAP, Cloud, Entry Level, Technology, Management