Quadrem Products Technical Support Engineer (Ariba) Job

Job description

Requisition ID: 126110
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

Title:  Quadrem Products Technical Support Engineer

Department: Customer Support

Location:  IDC Bangalore

Reports To: Technical Support Manager

 

Job Description Overview

 

Ariba, Inc. is the leading provider of collaborative business commerce solutions. Ariba combines industry-leading software as a service (SaaS) technology to optimize the complete commerce lifecycle with the world's largest web-based community to discover, connect and collaborate with a global network of trading partners, delivering everything needed to control costs, minimize risk, improve profits and enhance cash flow and operations – all in a cloud-based environment. Whether you’re buying, selling or managing cash, you can do it more efficiently and effectively in the Ariba® Commerce Cloud. Over 300,000 companies, including more than 90 percent of the Fortune 100, use Ariba’s solutions to drive more efficient inter-enterprise commerce.

 

The Quadrem Products Technical Support Engineer is responsible for ensuring the success of our customers by effectively providing dependable and timely resolutions to advanced feature/function inquiries and any application related issues. The foundation of this role is built on the development of strong knowledge and expertise in Ariba’s solutions and a good understanding of key business processes.

 

This individual will provide mostly technical, product-related support and some functional and strategic support to the customer in order to facilitate their use of Ariba products.  The candidate is expected to be self-motivated, proactive, and demonstrate a passion for continuous learning.

Duties and Responsibilities

 

·  Respond to requests and inquiries from customers using Ariba/Quadrem products while ensuring customer satisfaction
·  Develop and maintain expertise in assigned areas of product functionality and utilize that expertise effectively to assist customers
·  Provide alternate solutions and workarounds for our customers
·  Research and document cases according to procedure
·  Conduct conference calls and WebEx meetings with customers
·  Contribute to Ariba’s knowledge base by writing common issues and solutions
·  Be available for weekend or evening 24/7 support as required
·  Assist with release readiness for the department and customers
·  Work closely with Solutions Management to provide feedback to enhance Ariba’s products and services
·  Champion customer driven feedback to functional areas in order to influence process/product improvements

 

Preferred Qualifications

 

·  Bachelors Degree - Engineering
·  2 Years customer-facing experience
·  2 Years working with Ariba/Quadrem Solutions
·  Experience working with Spend Management Solutions in a support role
·  Experience with creative problem solving for new and undocumented issues
·  Proven ability to manage multiple tasks or projects with changing priorities
·  Superior customer service skills with experience in handling difficult customer situations
·  Superior working knowledge of computer and software applications
·  Deep functional knowledge of one or more Ariba solution and an understanding of how they interact and fit together
·  Understanding of sourcing or procurement business processes
·  It is desired that candidates have a working knowledge of one or more of the following concepts/technologies:
·  Hands-on experience in one or more databases including Oracle, DB2 or Microsoft SQL Server.
·  hands-on experience with .NET technologies including:Visual Studio .NET, C# programming, ASP.NET, Web Client Software Factor, MVC, .Net Remoting Services, Microsoft Enterprise Library, SQL Server

 

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ************@*******.** or ************@*******.** , APJ: ************@*******.** , EMEA: ************@*******.** ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection