PSA Expert Job
Unbefristeter vertrag Walldorf (Karlsruhe) Design / Civil engineering / Industrial engineering
Job description
Requisition ID: 138122
Work Area: Sales
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP’s vision is to help the world run better and improve people’s lives.
As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You’ll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’ll be able to get more out of your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
Now it’s your turn to take the next step and help make the world Run Simple.
REQUIRED
PARTNER DELIVERY MANAGER
The PDM enables partners to deliver and support implementations of SFSF products to the highest quality standards
Act as ultimate escalation point for the assigned partners (when standard escalation process is exhausted)
Coordinate meetings, review escalations, and provide updates to the SAP account team
PROJECT TRACKING ACTIVITIES
These activities are project specific – the PDM maintains detailed information on assigned partner projects, and regularly reviews project health
Project Database
Maintenance of partner project tracking database: provide visibility of projects to internal stakeholders and ensure data is updated and integrity is maintained
PARTNER PERFORMANCE TRACKING
Recommend and advise additional pay-for-services such as expert services and subcontracting arrangements
Review partner implementation proposals, and confirm partner readiness to deliver on projects
Regular review of project health throughout project life cycle
SUCCESS CRITERIA
Decreased number of watch list customers
By meeting regularly before and during implementation the PDM will proactively identify potential issues before they are escalated
Partner tickets: Reduce “how to questions”
Enable partners to be self-sufficient in order to reduce the number of how-to support tickets submitted by partners
SAP programs adoption
As PDMs identify capability weaknesses and recommend solutions, take-up of relevant SAP programs should increase
Increased # of certified consultants
Proactively encouraging and supporting certification will increase adoption of the program
Increased customer references
As service excellence is achieved, the number of customer references should also increase
CSAT survey post-implementation
To gauge the direct impact of a partner project, the PDM will administer a CSAT survey immediately post-implementation
PSAT before and after
Partner satisfaction surveys will be administered on a semi-annual basis to understand the success of the PDM program and areas requiring improvement
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at . Requests for reasonable accommodation will be considered on a case-by-case basis.