Implementation Services Manager Job

Job description

Implementation Services Manager JobDate: Jul 29, 2019

City: Mexico City, MEX, MX

Company: SAP

Requisition ID: 224508
Work Area: Customer Service and Support
Expected Travel: 0 - 60%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

What We Do:

SAP Fieldglass, headquartered in Chicago with global offices in Europe and Australia, offers an engaging workplace for intelligent, hard-working, and innovative individuals. SAP Fieldglass provides a cloud based Vendor Management System (VMS) that helps companies run effectively through streamlining procurement, management, and payment of their non-employee workforce. We deliver a VMS solution to more than 400 customers worldwide who are running SAP Fieldglass to gain visibility to their external workforce including contingent labor, services managed through Statements of Work, and independent contractors while optimizing spend, quality, compliance, and efficiency. We are the leader in our industry and are looking to hire innovative, energetic, and resourceful teammates to ensure that we continue to shape our customers Services Procurement experience.

What Sets Us Apart:

Fieldglass was “born cloud”. As one of the forerunners of today’s highly successful cloud delivery model, Fieldglass has been a Software-as-a-Service application since its start. At a time when many buyers were using behind-the-firewall ERP applications to manage their non-employee workforce, this VMS industry first is now the industry standard.

Some of our attributes include:

We are the VMS market leader in global spend and in 2017 were named the top company in our industry by Forrester Research.
Multilingual help desk support is available around the clock 365 days a year – in addition to a dedicated Account Services team.
Not only an industry leader but a thought leader – SAP Fieldglass keeps customers up to date with VMS industry knowledge on our ‘From the Field’ blog and social media accounts.
We work with the world’s leading companies, including AIG, Verizon, GlaxoSmithKline, Johnson & Johnson, CVS/Caremark, United Airlines, Panasonic, Rio Tinto, Monsanto, and many, many more.
We are now part of SAP, a market leading enterprise application software company, helping companies of all sizes and industries run simple.

Company Culture:

Fieldglass encourages an open door policy and a collaborative office environment. Team members across all departments can easily meet together in any of our open office layouts. Those with an entrepreneurial and can-do attitude keep Fieldglass at the top of its industry. Traditional perks include casual dress, generous paid time off, charitable activities, stocked kitchens, great healthcare coverage and more!

Implementation Services Manager

The SAP Fieldglass Implementation Services Manager is ultimately responsible for the success, growth and development of the individuals on their team. This role can be based out of an office in Mexico or Brazil and will be responsible for managing resources across the Latin America region. This resource will also be accountable for managing project escalations and developing relationships with key customer contacts in region.

Responsibilities will include:

Developing team member growth and skill set
Structured and effective management of a strong consulting team
Working with team members to build their network and personal brand
Supporting the vision for the Intelligent Enterprise
Active support in entire delivery engagement
Ensuring realization of applicable margin targets
Consolidating and presenting key information to team members on company strategy and roadmap
Supporting knowledge sharing initiatives (i.e. Focus Groups, Mentoring, Education, etc.)
Managing related budgets & distribution of IO to consultants for internal initiatives
Ensuring consulting related KPIs are met
Realization of region deliverables and Customer Satisfaction
Supply, Demand and Forecast (skill gap planning) Management
Resource allocation management of Field Services assignments
Coordination of project staffing with Resource Management
Liaison with Account Services Organization
Harmonize decisions across related organizations
Supporting the development and improvement of internal processes and systems
Responsible for managing internal projects
Identifying training needs for strategic areas
Completing reporting based on Utilization, Forecast, and Budgeting
Consulting Services Definition & Maintenance
Partner Management

We’re Looking For:

The Fieldglass company culture is a very important enabler of our success, and to that end, we are looking for articulate professionals who will thrive in our work environment and encourage their teams to be champions of our culture as well. The best candidates will possess a can-do attitude, an entrepreneurial spirit, a balanced approach to the daily challenges of project work and managing a team, while maintaining a contagious sense of fun.

Ideal candidates will possess an aptitude to embrace and drive the following key routines:

Communicate a clear vision of the future: discuss, explain and actively promote the vision within own team, to peers and customers
Motivate through inspiration and mobilize teams: create a comfortable working environment, establish an atmosphere for discussions, seek for feedback and call for people’s opinions
Set demanding goals and empower accountability to execute on the mission: derive clear and challenging targets from the level upon plan, assign targets and set priorities, encourage people to take ownership, be there when necessary to decide, to backup or to help refocus
Actively establish relationships characterized by mutual respect and trust: stimulate individuals to broaden and make use of their network, respect different opinions, diverse cultures and values, work to overcome organizational boundaries and silo thinking, do not accept knowledge hiding
Encourage people to continuously question the status quo and activate their creative and innovative skills: stimulate individuals to think outside established solutions and processes, invite the team to learn from everything, accept failing investments, think and act lean
Coach people on their individual development and career opportunities and act as a mentor: support team members and mentees in development planning and fulfilment, act as coach and guide for individuals to find their right career track, turn active if individuals are passive on their development
Show passion on the job: act as a role model for the team, show authentic behaviour, pride and enthusiasm in the own job, demonstrate best practices and encourage team members to share own experiences, celebrate success, promote SAP as a great place to work

Candidates must also have:

A Bachelor's degree
Fluent in English and Spanish; preference for candidates who can also speak Portuguese
Ability to travel 50%+
5+ years of experience with software implementation/support, preferably within a cloud software organization. SAP Fieldglass application knowledge is a plus
Detailed understanding/application of Implementation methodology
Demonstrated ability to understand and manage employee needs and development opportunities
Ability to effectively communicate and manage organizational changes
Marked history of successful initiatives and practices with proven success/quality metrics
Exceptional communication and presentation skills, specifically regarding SAP strategy/vision
Strong organizational skills, including the ability to manage the independent needs of multiple employees
Intermediate working knowledge of Microsoft Word, Excel, PowerPoint and Visio, as well as exposure to MS Project

Position is based in Mexico City and Brazil

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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Job Segment: Implementation Manager, ERP, Consulting, Manager, SAP, Technology, Management