Customer Engagement Expert (Ariba) Job
Graduate job São Paulo (São Paulo) Bachelor's Degree Sales
Job description
Requisition ID: 98787
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
The Customer Engagement Executive (CEE) is responsible for effective positioning of the Ariba network value proposition, overall health and retention of customers within their portfolio, and management of alliance partners necessary to support the customer.
The Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within Ariba's core customers.
The primary focus of this position is to maximize the value that customers and Ariba receive through adoption and use of the Ariba Network. The CEE is expected to serve as the primary point of contact for the customer, to increase customer spend and number of transacting suppliers on the Ariba Network to maximize revenue and to maintain customer satisfaction through issue mitigation and escalation management. The CEE is responsible for retention of customers within their portfolio, effective positioning of the Ariba Network value proposition in order to leverage adoption of our solutions and services necessary to support the customer.
- Establishing strong relationships with our customers focusing on their savings and efficiency goals
- Aligning their enablement plans to achieve broad network and solution adoption
- Advocating for the customer as the primary contact for issue management and Resolution
- Increasing overall spend and transacting supplier volume over the Ariba network to maximize buyer and supplier value.
EXPECTATIONS AND TASKS
- Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts.
These plans should:
- Increase spend under management, network adoption, transaction volume and trading relationships on the Ariba Network
- Ensure rapid adoption and enablement of solutions that drive network value for the customer
- Expand business process automation across IT, Procurement and Finance functions
- Track SLA performance and overall customer satisfaction
- Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, services, subscription software expansion, and network revenue growth
- Maintain a close working relationship other regional business teams in support of global customers and corporate functions necessary to support all assigned accounts
- Act as primary escalation point for accounts within their portfolio
- Drive opportunity development (including growth and qualification of pipeline and accurate forecasting)
- Deal management and commercial negotiation of the entire opportunity (from opportunity to close)
- Facilitate quarterly Account Reviews with customer and Ariba team members to confirm ongoing customer account goals and strengthen relationships
- Manage new account assignment into portfolio
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Bachelor's Degree (Advanced Degree)
- 3-5 years of demonstrated experience in the process of complex Account Management
- Multi-lingual depending upon region
- Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
WORK EXPERIENCE
- Experience selling or delivering consulting services
- Experience managing complex customer engagements
- Commercial experience including experience developing account management plans
- Supply Chain, Finance, and Procurement expertise and E-Business experience
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: ************@*******.** or ************@*******.** , APJ: ************@*******.** , EMEA: ************@*******.** ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection
Job Segment: ERP, Consulting, SAP, Cloud, Procurement, Technology, Operations
Apply now »
Apply now
·
Start apply with LinkedIn
·
Start apply with Facebook
·
Start apply with Xing
·
Start apply with Seek
·
Apply Now
Start
· Please wait...
Apply now
×
Apply for Job
×
×
×
Enter your email to apply
Find similar jobs:
Technology Jobs in São Paulo, South America Sales, Sales, ERP Jobs in São Paulo, Consulting Jobs in São Paulo
×
Sign in
We noticed that you are already a member of our Talent Community. Please enter your password to continue.
Email*
Not you?
Password*
Forgot Password?
Submit Cancel
* required field
×
Account Verification
We noticed you have accounts in our “Talent Community' and “Application' systems. We take security seriously and need to verify your identity to synchronize your accounts.
Account Email:
Please follow these steps to synchronize your accounts.
1. Reset your password:
The 'reset password' link will open in a new browser window. Return to this page to enter your new password.
Click here to reset your Password
2. Enter your NEW password here:
Submit Cancel
×
Account Verification
Your accounts have been successfully synchronized. Use your new password when accessing our systems.
Confirm
×
Already a Member
You are already a user of this site. Please sign in.
Email*
Not you?
Password*
Forgot Password?
Sign in Cancel
* required field
×
Start Your Application
Existing Users
Email*
Password*
Forgot Password?
Sign in
* required field
New Users
Create a new account now!
· Start Your Application
· Receive Email Updates
· Join our Talent Community
Create
×
Create Profile
Working...Next »
×
Create Profile
Working...Next »
Follow SAP
· Follow SAP on Facebook
· Follow SAP on Twitter
· Follow SAP on LinkedIn
· Follow SAP on Instagram
· Follow SAP on YouTube
· SAP Careers
· SAP.com
· Top Job Searches
· View All Jobs
· Privacy Policy
· Impressum