Customer Engagement Executive Job

Job description

Requisition ID: 144957
Work Area: Sales
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

The Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned SAP Cloud customer accounts, including account management strategies as well as engagement and expansion plans to maximize growth potential within these customers, within the portfolio.

 

The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the SAP Network and to ensure that the customers deploy and use of all of their entitled subscription software.  The CEE is expected to serve as the primary point of contract for the customer and to maintain customer satisfaction, is responsible for retention of the revenue associated with customers within their portfolio, and effective positioning of the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer. 

 

EXPECTATIONS AND TASKS:

·  Develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts. 
·  Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
·  Maintain a close working relationship with other regional SAP teams necessary to support all assigned accounts.
·  Act as initial escalation point for cloud solutions for those accounts within their portfolio
·  Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives)
·  Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
·  Facilitate quarterly Account Reviews with customer and Account team
·  Manage new account assignment into portfolio

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

·  Bachelors or Master’s degree in Business, Marketing, Communications, Sales or other relevant field of study
·  2-5 years of experience, including internships, in sales, consulting, LOB, or Industry relevant experience
·  Fluent in English and local language, written and spoken
·  Strong communication skills including an aptitude and passion for public speaking
·  Creative and resourceful self-starters with strong interpersonal skills
·  Possess a strong desire to work in a dynamic, fast paced organization
·  Relationship oriented possessing an aptitude for quickly creating and nurturing

connections with others

·  Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables
·  Creative problem solver who is able to work independently as well as a team.
·  Multi-lingual a plus

 

WORK EXPERIENCE:

·  2-5 years of experience in sales, consulting, support or other relevant customer centric role, including internships
·  Proven record of customer facing experience
·  Demonstrated knowledge of business processes and industry trends
·  Exposure or Experience to selling or delivery consulting services or managing complex customer engagements a plus
·  Line of Business experience

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: C ). Requests for reasonable accommodation will be considered on a case-by-case basis.

 

EOE AA M/F/Vet/Disability:

 

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:

Desired profile

EXPECTATIONS AND TASKS:

·  Develop and implement account strategies and implementation plans for emerging customer accounts that further existing account adoption and identify new business opportunities within assigned accounts. 
·  Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
·  Maintain a close working relationship with other regional SAP teams necessary to support all assigned accounts.
·  Act as initial escalation point for cloud solutions for those accounts within their portfolio
·  Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives)
·  Deal management and commercial negotiation of the entire opportunity (from opportunity to close) for renewals
·  Facilitate quarterly Account Reviews with customer and Account team
·  Manage new account assignment into portfolio

 

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

·  Bachelors or Master’s degree in Business, Marketing, Communications, Sales or other relevant field of study
·  2-5 years of experience, including internships, in sales, consulting, LOB, or Industry relevant experience
·  Fluent in English and local language, written and spoken
·  Strong communication skills including an aptitude and passion for public speaking
·  Creative and resourceful self-starters with strong interpersonal skills
·  Possess a strong desire to work in a dynamic, fast paced organization
·  Relationship oriented possessing an aptitude for quickly creating and nurturing

connections with others

·  Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables
·  Creative problem solver who is able to work independently as well as a team.
·  Multi-lingual a plus

 

WORK EXPERIENCE:

·  2-5 years of experience in sales, consulting, support or other relevant customer centric role, including internships
·  Proven record of customer facing experience
·  Demonstrated knowledge of business processes and industry trends
·  Exposure or Experience to selling or delivery consulting services or managing complex customer engagements a plus
·  Line of Business experience

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team , , EMEA:C ). Requests for reasonable accommodation will be considered on a case-by-case basis.

 

EOE AA M/F/Vet/Disability:

 

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations: