Concur: Integration Consultant - Custom Extracts Job

Job description

Requisition ID: 163472
Work Area: Customer Service and Support
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Integration Consultant - Custom Extracts

Concur, an SAP company, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.
Quick facts about Concur:

·  Founded 1993
·  Employs over 6000 people worldwide
·  Serving over 32 million of users in more than 100 countries
·  Rewarded by Glassdoor as one of the best places to work in 2016

Job overview:

The Integration Consultant is responsible for the design, configuration, implementation, troubleshooting, monitoring, and support of configurable system integration solutions.

Role Responsibilities:

·  Successful completion of training on:
·  Concur Product and Services
·  Concur Integration Tools
·  Advantage Technical Service procedures and Service Execution
·  Administrative Tools such as Outlook, Salesforce and Workday
·  Attending discovery, implementation and customer meetings as needed
·  Evaluation, interpretation, design and update of configuration documentation and specifications
·  Maintain Quality Assurance procedures and standards
·  Testing of extracts/files
·  Able to logically troubleshoot issues and determine the appropriate action to take or when escalation is required
·  Maintain customer and project audit history and time reporting
·  Maintain customer folders and Customer Service Records (i.e. Incidents)
·  Maintain version control of documentation and other materials
·  Attending required weekly staff meetings

Requirements:

·  2+ year of experience in a technology role with client relationship emphasis
·  Fluent English required and second language fluency French
·  Strong problem resolution skills with proven ability to engage and interact with internal teams to resolve client issues
·  Understanding of how to manage and manipulate txt, csv, xls and xlsx files
·  Demonstrated ability to prioritize and manage workflow to meet deadlines
·  Strong communication skills
·  Knowledge of Expense and/or finance/accounting principles
·  Automated Expense Processing
·  Salesforce Knowledge preferred
·  Database/SQL Knowledge preferred
·  Javascript Knowledge preferred
·  XML Knowledge preferred
·  FTP/File transfer logic and protocols Knowledge preferred

Other Requirements:

·  Technical/Professional Expertise
·  Analytical skills
·  Attention to detail
·  Continuous Learning
·  Decisiveness/Judgment
·  Planning and Organizing
·  Teamwork

What we offer?

Concur's culture is dynamic, fun and friendly where intelligence and creativity can shine within an innovative technical environment. With a core value of “Hire, Develop and Reward Great People”, we offer competitive salaries, bonus plan, pension, health, disability coverage, subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations :

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