CONCUR - GSS Associate Integration Analyst Job

Job description

Requisition ID: 161057
Work Area: Manila, Philippines
Expected Travel: 0%
Career Status: Professional
Employment Type: Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Concur, an SAP company, takes companies of all sizes beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. For more than 20 years, our global expertise and industry-leading innovation has kept customers a step ahead with time-saving tools, leading-edge technology and connected data.

We drive innovation forward until it becomes the new normal, but we’ll never accept business as usual if there’s an opportunity for business to be better. Want to be a part of something amazing? Check us out at: concur.com/careers

Job Overview:

The GSS Integration Analyst Migration resource is primarily responsible for the migration and support of client’s using Concur’s configurable system integration solutions. These analysts are responsible for working with Concur clients who are supporting Concur’s flagship market offerings, Concur Expense and/or Concur Expense Pay. They will provide first level support to client administrators.

These analysts will be supporting a key Concur initiative, the Pay Migration Program. This team will manage the migration of several thousand Expense Pay clients to Expense Pay Global (EPG). Each client will need to go through a conversion process in order to complete the upgrade. Walking the client through the conversion process and ensuring a smooth, successful transition is the chief responsibility for this team of Integration Analysts.

Each Analyst is responsible for managing several migrations simultaneously. These migrations will require hands on troubleshooting and client interaction either through phone or email. In time, there will be additional opportunity for the analyst to expand and learn new skills and to take on new roles and responsibilities and further their career development within Concur.

Responsibilities:

·  Manage and monitor CRM Tools for incoming implementation engagements.
·  Manage communications of the client (internal and external) with regard to deliverables, timeframes, change control etc. by understanding their prioritization.
·  Ensure completion of deliverables and ensuring creative and technical success.
·  Liaise with Concur internal resources to ensure understanding and clear communications
·  Follow standard escalation processes to ensure timely resolution to cases happens
·  Adhere to Concur SOP’s to transition customers from implementation to production support.
·  Develop and maintain technical product knowledge
·  Develop and maintain knowledge of Concur’s Support practices and methodologies
·  Represent the Department on cross-functional teams
·  Be aware of, and comply with, all corporate policies.

The GSS Integration Analyst Migration resource is primarily responsible for the migration and support of client’s using Concur’s configurable system integration solutions. These analysts are responsible for working with Concur clients who are supporting Concur’s flagship market offerings, Concur Expense and/or Concur Expense Pay. They will provide first level support to client administrators.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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