Cloud Software (Senior) DevOps Engineer for Engagement Center and Revenue Cloud Job

Job description

Requisition ID: 153563
Work Area: Software-Design and Development
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP's vision is to help the world run better and improve people's lives.

As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You'll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you'll be able to get more out of your career. It's no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

Now it's your turn to take the next step and help make the world Run Simple.

PURPOSE AND OBJECTIVES
The digital and physical worlds are converging: Hence, the digital economy consisting of Industry 4.0, IoT and API-Business rapidly becomes more and more important.
By putting the customer into the driver's seat of their provider and vendor relationships, SAP is redefining the paradigm of customer relationship management.

We focus on the customer and the entire journey, including traditional marketing, sales, service, revenue as well as orchestrating online and mobile commerce and other interaction channels.
This paradigm change is driven by SAP's business unit Customer Engagement & Commerce (CEC) and its cornerstone brand SAP Hybris. As leader in the market for cloud software, it is our mandate to envision and drive the future of the cloud.
Our applications are highly consumable, built on a flexible microservice-based architecture, and delivered to public and private clouds.

Our teams define, develop and run the Next Generation systems of engagement and billing solutions which provide modern world-class user experience run in the digital economy wherever you want and integrating whatever you need to ensure meaningful customer engagements.
SAP Hybris Service Engagement Center provides effortless customer service before, during and after a purchase, and gives service agents all the relevant customer data at hand for quick and high-value resolutions. SAP Hybris Revenue Cloud provides a simplified, automated approach to managing customers' CPQ, billing and ordering processes from the cloud.

You'll be part of a growing cloud operations team to ensure along with your peers smooth running cloud products in SAP Hybris Sales & Service.

EXPECTATIONS AND TASKS
Our cloud operations team is responsible for the effective and efficient delivery of customer environments in the Cloud, and ensuring smooth operations and maximizing uptime. Being a cloud software (Senior) DevOps Engineer in an interdisciplinary team, you shouldn't be shy to interact with others, to share your insight, and to identify areas of improvement. In your role, you will collaborate and make sure there is a strong alignment with engineering and product management as well as other service groups. You will also be supporting the definition of our future automation and operations tooling strategies and models.

You should have a passion to operate and monitor our cloud based system landscape and customer environments along the software lifecycle, including:

• Define the product delivery roadmap to bring it into production
• Contribute to definition and optimization of operations models with high standards in all processes to ensure excellent quality
• Execute technical tasks in provisioning, operating & maintaining cloud tenants to ensure efficient delivery of system landscape support
• Contribute to the development and maintenance of technical standards, frameworks and operations tools together with respective development teams
• Understand and improve current effort and cost structure of cloud operations (TCO)
• Support knowledge management in the team and between operations and development
• Execute proactive monitoring and ensuring of service availability, performance & system health
• Work in an Agile development environment which requires the individual to be self-driven, take decisions independently and be flexible to cater on demand
• Required for on-call and/or after-hours support

By completing these tasks, you will play a crucial role in fulfilling our customer Service Level Agreements (SLA) such as 99.5% system availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required skills
•From experience, we know that a bachelor's or master's degree in computer science, science, or business administration is instrumental to advance your development career at SAP CEC
•Customers are at the very heart of what we do. Being a customer of modern web services, you appreciate the importance of understanding the requirements of customers for providing excellent service
•Your analytical skills enable you to learn from every failure and to go forward with every iteration
•The ability to multitask and prioritize is very important to solve challenging matters and to prevent stressful situations for our customers
•Having said this, you should have solid software and operations development skills and a passion to operate cloud based applications at high quality for people like yourself: customers
•Understanding and previous knowledge about cloud automation, monitoring, success metrics and measurement, experience in cloud architectures and cloud operations tooling in a cloud foundry based environment are important for your new role;
•Being familiar with well-established tools like Jenkins, ELK-Stack or container approaches like Docker will support you in getting started in this role
•Knowledge about most recent approached in Application Performance Monitoring (APM), as well as skills in cloud based development environments like Java, Javascript and Spring Framework are beneficial
•As part of an interdisciplinary and international team, we build on your communication skills as a team player and your fluency in the English and German languages

Preferred skills
•Our software allows our customers to live in both worlds: cloud as well as non-cloud solutions. Thus, you too want to see the holistic picture and have the desire to understand the relevant paradigms for existing non-cloud SAP solutions as well
•Experience in operation, delivery or support of non-cloud applications, such as SAP Business Suite applications SAP CRM or SAP ERP, is also an advantage for you.

WORK EXPERIENCE
•more than 3 years of experience in software product development or support or operations

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at . Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations:

Job Segment: Product Manager, Relationship Manager, Senior Product Manager, Cloud, Revenue, Customer Service, Operations, Technology, Finance