Agile Tools Lead- Agile Operations- Concur Job

Job description

Requisition ID: 164851
Work Area: Software-Development Operations
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Concur, an SAP company, takes companies of all sizes beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. For more than 20 years, our global expertise and industry-leading innovation has kept customers a step ahead with time-saving tools, leading-edge technology and connected data.

We drive innovation forward until it becomes the new normal, but we’ll never accept business as usual if there’s an opportunity for business to be better. Want to be a part of something amazing? Check us out at: concur.com/careers

At Concur, we embrace common Agile principles and practices, and strive to ensure that our tools do not impede our progress. To accelerate this effort, we’re looking for an experienced and passionate leader to synchronize our Agile tools and systems with our Agile practices. This unique role will require the ability to understand and interpret present and future needs of teams with respect to the tools that underpin work processes, as well as involve engaging teams as a Scrum Master to ensure an appreciation for the ground level challenges facing Agile teams.

In this role you will be working across Concur to create and own Agile processes within Jira and Aha!, and will be instrumental in defining guidelines for future enhancement and development of these systems. You’ll also train Agile teams on the new processes and systems to help them migrate from current processes and work, and will drive implementation of automation in the tools and systems that support our Agile teams.

Who are you? You are constantly on the lookout for ways to improve the status quo, able to maintain a broad perspective while paying attention to details, and take great pride in your work. A self-starter, you are not afraid to raise issues and drive change to remove impediments and improve the greater organization.

Responsibilities

·  Lead and provide technical guidance for implementing functionality to support agile workflows within JIRA and integration/consistency with Aha!
·  Work alongside our Operations teams to administer JIRA and Aha!, formulating visions and plans to support the needs of Agile Teams across Concur.
·  Drive best practices and standards for implementing and leveraging processes within the Jira system.
·  Determine ways to optimize and improve setup and process workflows and identify where functionality can or cannot meet user requests.
·  Provide guidance and best practices for supporting needs of teams and business leadership with meaningful operational / performance metrics and status reports based on data.
·  Product Ownership for Jira and Aha! as well as other tools and systems as needed with regard to Agile process and workflows.
·  Evaluate existing elements to drive optimization and improvements in JIRA and Aha!.
·  Develop metrics, dashboards, and advanced filters in to support the needs of teams and business leadership for meaningful operational/performance metrics and data.
·  Anticipate and aggressively remove obstacles that slow down or prevent work completion.
·  Provide guidance and best practices for supporting needs around analytics and interpretation of data.
·  Define the roadmap of enhancements in our agile tools and represent the needs of stakeholders across Concur.
·  Collaborate on problem resolution, team decisions, and project planning.
·  Embrace, coach, and evangelize Agile values and principles to individuals and teams across Concur.
·  As time allows, provide Scrum Master support to Agile Teams: drive and lead planning, daily stand-ups, demos, and retrospectives for your team(s).

Requirements

·  3-5 years of experience administering, configuration, and support of Jira and Aha!/other portfolio management tool.
·  Excellent analytical , problem solving, and process implementation skills.
·  Excellent oral and written communication skills.
·  Hands on user experience with Jira Core or Jira Software (formerly Jira Agile / Greenhopper), with strong understanding of business processes and experience leveraging Jira to maximize and improve those processes.
·  Experience customizing workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes.
·  Excellent understanding of Jira workflows, permission schemes, notification schemes, screen schemes , etc. across multiple projects and complex interactions.
·  Excellent knowledge of SDLC and experience working with Agile Teams.
·  Ability to work independently across functions and work with all levels of users and management.
·  Ability to analyze, review, and document current functionality to determine potential areas of improvement.
·  Ability to build collaborative relationships across the organization.
·  Ability to work in a fast-changing, dynamic, and Agile environment, including the ability to manage time and maintain an excellent work ethic.
·  2+ years Scrum Master experience.

Strongly Desired

·  Working knowledge of Agile software development methodologies such as Scrum, Kanban, and Scrumban.
·  Hands on experience using Aha! as an administrator and user or with a similar portfolio tool including integrations with other tools such as Jira.
·  Advanced knowledge of Jira features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool.
·  Experience working with solution providers and consultants as well as negotiating contracts and licensing.
·  Certified Scrum Master (CSM).
·  Certified Product Owner (CSPO).
·  Experience leading projects and plans for software as a Product Owner.
·  Bachelor's Degree in Engineering, CS, MIS, or work equivalent.
·  Advanced knowledge of Aha! features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool.

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SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: C ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
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