Order to Pay Solution Center Specialist with German/ French

Job description

Job Description

Order to Pay Solution Center Specialist with German, Novartis, Prague, Czech Republic

Welcome to the future of medicine.

Be part of a rapidly growing, diverse and high calibre team of passionate people who strive to make a difference. Join the Novartis team in Prague and enjoy our inspiring environment. We offer a comprehensive compensation package, a wealth of opportunities for career development and an undeniably friendly culture.

Job Summary:

Novartis is currently searching for an Order to Pay Solution Center Specialist with German to join the Finance team in Prague.

Job Purpose:

The Order to Pay (O2P) Solution Center Helpdesk team is part of the O2P Solution Center, an integral component of the R2P department. The Solution Center Helpdesk Specialist will deliver excellent technical and non-technical support for O2P related processes and system solutions. The position requires a creative, diligent, hard-working individual with experience in working in a customer service environment and knowledge of O2P processes and solutions to drive outstanding customer service and operational efficiency.

Key Responsibilities:

• Provide service at expected levels with a clear customer service approach.
• Interacts proactively with all functional areas of the NGSC and business unit colleagues to ensure appropriate accounting, reporting and compliance are in line to expectation.
• Manage and coordinate day-to-day activities ensuring deliverables meet end user and stakeholder expectations.
• Follow-up on activities including delegations, reminders and reporting. • Manage incoming requests via email and telephone.
• Supports deliverables associated with other O2P and Procurement processes
• Provide timely follow-up to both internal and external queries.
• Support O2P sub-process by providing required details to sub-process teams enabling them to properly investigate and resolve assigned cases.
• Support knowledge base of O2P team by participating/providing trainings and sharing of best practices within the team.
• Support internal stakeholders community (BPA's, PO owners, Cost Center owners and entity management) with timely resolution of escalated queries. • Adherence to month end closing activities
• Support in the upkeep of process documentation, policies and procedures which comply to the Novartis Procurement and Finance Core standards
• Ensure compliance standards are in place and adhered in accordance to Novartis Finance Core, Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements
• Support towards a strong control environment with action of open audit issues and implementation of corrective actions People:
• Actively support Novartis Global Service Center (NGSC) working style and approach by being inclusive, proactive, respectful and in alignment with Novartis Values and Behaviors
• Enable a collaborative environment whereas focus is placed toward contribution of process improvements and standardization through partnering • Champion in service mindset enabling a highly collaborative environment towards internal and external stakeholders

About us:

Novartis Global Service Center (NGSC) in Prague:
The Center, one of 5 around the world, delivers a broad variety of services to the Novartis worldwide. We have highly qualified teams in areas such as scientific and commercial services (known as Product Lifecycle Services), IT, Human Resources, Financial Reporting & Accounting, Procurement, Real Estate and Facility Services, Legal & Compliance, Finance and Communications.

Here’s some of the reasons we think you should join us:
• A job with a purpose. At Novartis, we all contribute to our mission to discover new ways to improve and extend people’s lives.
• A wealth of opportunities for career progression and working with best-in-class professionals.
• A diverse team that reflects the rich diversity of our markets. Over 55 nationalities speaking with 30+ languages, all generations, and more than 44% of female.
• Our modern and newly designed workplace is a pleasant place that reflects the need for flexible ways of working in order to bring new ideas to life.
• We live by our values; we cherish not only what we do but also how we do it. .
• Diversity & Inclusion mind-set. We aspire to move beyond stereotypes and bias to bring differences together, so we can see the world through the eyes of our patients and customers.

Our comprehensive compensation package includes:
• Competitive salary;
• Annual performance-based bonus;
• Employee recognition scheme;
• A benefits scheme above local legislation standards including pension and risk-life insurance, benefit package for health, education, culture and sport activities;
• Healthcare program that offers easy access to comprehensive health care;
• Variety of medical check-ups or consultations on-site;
• An Employee Assistance Program;
• 25 days annual leave, 4 days paid sick leave and Christmas holiday;
• Public transport allowance;
• Flexible working arrangements including Home Office;
• Support for a healthy lifestyle through the daily offering of fruit & vegetables.

We are looking forward to talking to you and sharing more about our broad range of opportunities.
Position Title

Order to Pay Solution Center Specialist with German/ French

Desired profile

Minimum requirements

The ideal candidate will have:

• Bachelor degree (college courses in accounting preferred)
• English (written and spoken)
• German (written and spoken) + French would be advantage
• 1-3 years of experience in similar position in a SSC environment
• Knowledge of Service Desk processes and system solutions (e.g. call management solutions, ticketing tools, remote support tools)
• R2P / P2P processes and system solutions
• Microsoft Office suite (Word, Excel, Outlook)
• Demonstrated ability to work effectively in a multi-national, matrix organization • Customer service orientation, professional attitude, reliable

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.
Job Type

Full Time
Country

Czech Republic
Work Location

Prague
Functional Area

Audit & Finance
Division

NBS
Business Unit

FRA Operations NBS
Employment Type

Temporary
Company/Legal Entity

NOV CZE