O2C Collection Specialist

Job description

Job Description

O2C Collection Specialist, Novartis, Prague, Czech Republic

Job Summary:

Do you want to work for a Global Pharmaceutical company where you will get recognized for your hard work and commitment? Look no further, apply today: O2C Collection Specialist, Novartis, Prague, Czech Republic.

The Order to Cash (O2C) Collection Specialist enables and supports the execution of quality O2C services for the Novartis Group entities, securing company assets by applying proper actions to manage and collect receivables, such as dunning, blocked order management, credit lines monitoring.

Job Purpose:

The purpose of the O2C Collection Specialist role is to enable and support to manage Novartis credit risk by applying both preventive measures (related to customer credit lines, blocked order analysis) and successive mitigating actions (dunning, support to solve disputes).

Key Responsibilities:

• Support the measurement and delivery of service levels and KPI targets
• Interact proactively within NGSC (Novartis Global Service Center), Divisions and customers to apply the collection strategy and manage credit risk.
• Serves as a Subject Matter Expert for related policies and processes, drives productivity and continuous improvement, process changes and leading practices to have an efficient and effective process
• Act service oriented to enable service lines to deliver a high-performing organization and drive improvements/standard solutions while cultivating a customer service focus culture
• Ensure compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements and implementation in internal guidelines
• Run the collection processes, e.g. order releases, customer dunning and calls, credit lines monitoring, master data maintenance, direct debit payments in accordance with laws and Novartis required standards
• Live the Novartis Values and Behavior (Innovation, Quality, Collaboration, Performance, Courage and Integrity)

About Novartis:

About the Novartis Global Service Center in Prague:
The Novartis Global Service Center (NGSC) in Prague delivers a broad variety of services to the Novartis divisions worldwide. Prague is part of a globalized network of five NGSCs, which form a successful network of services minded associates partnering with the Novartis business around the world.

Are you interested in joining an international team delivering solutions for an ever increasing demand in the healthcare industry? You will have the opportunity to join projects with a global scope and meet colleagues from all over the world. English is our working language. We are looking for candidates combining professional expertise and excellent interpersonal skills to interact with our colleagues in different cultures, countries and time zones.

Our mission is to care and cure; We want to discover, develop and successfully market innovative products to prevent and cure diseases, to ease suffering and to enhance the quality of life. We also want to provide a shareholder return that reflects outstanding performance and to adequately reward those who invest their money, their time and their ideas in our company.

Benefits of Working for Novartis:

Competitive salary
Annual bonus
Strong work/life balance, flexible working hours
Pension/risk life insurance scheme
5 weeks paid holiday
Cafeteria employee benefit program
Public transportation allowance
Plus additional benefits

‘I came for the job, I stay for the culture’

Desired profile

Minimum requirements

The ideal candidate will have:

Must-haves

• University level degree in Business Administration/ Economics/Finance
• 1-2 years of financial experience, with good functional expertize
• 2-4 years of collection experience
• Demonstrated ability to work effectively in a multi-national organization
• SAP knowledge
• English, both written and spoken

Nice-to-haves

• Lean/ Six Sigma Certified or experience of managing projects driving performance
• SAP RM
• Previous experience in similar position in Financial Services

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.