AD, Patient Assistance Programs

Job description

Job Description

Implement Novartis patient access strategy, in support of various Patient Assistance Programs (PAP), with a focus on Oncology and Sandoz medications. Extensive interactions with external vendors/facilities and Patient & Specialty Services (PSS) programs will be required to ensure the efficient and effective operations and administration of various PAPs. Incumbent will implement initiatives and programs that support patient access with a specific focus on program optimization and innovative solutions, while enhancing operational efficiencies. Individual will work cross-functionally to resolve patient access issues and will streamline/develop communications with various internal/external stakeholders. Individual will also help manage the budgeting, forecasting and analysis of PAP programs.

• PAP Program Optimization / Operations - Direct management and ongoing development of PAP program/services operational effectiveness, including recommendations for enhanced policies/SOPs, supporting Oncology and Sandoz product launches/new indications, troubleshoot access and reimbursement issues to understand gaps in process and implement changes as needed; Develop innovative processes and/or technology that are “best in class” for continuous program improvements.
• PAP Program Management / Administration – Manage and oversee day-to-day projects with program administrators, including patient issue resolution, investigate and resolve all patient exceptions, appeals and special cases; Ensure vendors are compliant with safety training and reporting; Provide appropriate direction to vendor(s) to implement PAP initiatives/projects; Oversee collection, processing and reporting of operational information including, program statistics, invoicing and financial data, inventory and required Novartis reporting.
• Patient Journey Connectivity – Manage and enhance PAP connectivity to various Oncology/Sandoz Patient & Specialty Services HUBs, ensuring appropriate patients are referred to PAP and processed with high efficiencies; Develop appropriate work instructions supporting efficient communications with field representative, account managers and patient service liaisons/coordinators.
• Internal/external stakeholder engagement – Execute and deliver PAP training with various internal stakeholders including PSS, field personnel, patient advocacy and customer interaction center; Engage with Patient Assistance Now (PAN) Agency and internal PLS teams to develop appropriate PAP/PAN materials.
• Departmental Support – Provide general support including but not limited to handling escalated patient inquiries; Monitor the competitive landscape to ensure Novartis patients programs are on par with the industry and make appropriate recommendations; Support special projects within Corporate Responsibility

Key Performance indicators:

• Innovation – provides solutions to improve PAP operational efficiencies/processes
• Management of access programs to include implementing modifications in business rules and streamlining/enhancing processes, monitor quality / feedback from customers
• Understanding the competitive landscape, benchmarking patient and provider needs
• Build strong partnerships with PAP administrator and PSS reimbursement hotlines to address issues relating to product access
• Proactively communicate/educate internal partners/stakeholders regarding PAP services and compliance with reporting and sharing information
• Complies with all laws, regulations and policies that govern PAPs
• Develop and maintain SOPs, WPDs and FAQs
• Work cross-functionally with Legal, E&C, Privacy, Finance and PSS teams

Posting Title

AD, Patient Assistance Programs

Desired profile

Minimum requirements

•Bachelor’s Degree required
•> 5 years patient access program / patient services
•Minimum of 3 years Pharma industry experience
•Fluent English
•Excellent Technical and Computer Skills (MS Office, Excel)
•Industry knowledge of PAP relevant policies (OIG opinions)
•Strong familiarity with Patient Assistance Program Services
•Excellent organizational / project management skills required
•Strong analytical skills with good attention to detail
•Strong communication, interpersonal skills - Ability to
communicate at all levels of the organization
•Innovative - provides solutions to improve operational
efficiencies/processes
•Strong collaboration, and customer service skills with the
ability to manage customer response/conflict resolution
•Strong written communications skills, delivered in a reliable and structured manner
•Active learner – Demonstrated track record of learning new skills across different roles
•Strong results orientation and drive to succeed
•Demonstrated track record of collaboration/teamwork
Demonstrated ability to manage multiple priorities
simultaneously
•Adaptability/Flexibility to take on responsibilities outside area of focus
Job Type

Full Time
Country

USA
Work Location

East Hanover, NJ
Functional Area

Communications & Public Affairs
Division

CORPORATE
Business Unit

Corporate Communications
Employment Type

Regular
Company/Legal Entity

Novartis Corporation
EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.