Order Management Coordinator

Job description

Position Summary

This role will sit within our order management team. As a member of this team your responsibility will be to process sales subsidiary orders and manage the full cycle process. This will include handling the entire process from order entry to shipment releases.

Role and Responsibilities

·  Order Processing for UAE & GCC clients involving PI creation, stock allocation and release to logistics for dispatch in current ERP systems.
·  Facilitate end to end process steps, ensuring timely and error free results and 100% accuracy.
·  Planning and managing the entire process of fulfilling customer contracts from order entry to release.
·  Analyze, qualify and complete change order request both for internal and external customers.
·  Daily updating of order status and sharing with the related PICs in B2C IM OR/IR + AV sales dept., Supply Chain & Logistics along clients.
·  Weekly sales closing, order earliness monitoring and dispatch documentations.
·  Arrange SI’s for direct shipment and monitor the purchase order from the factory. Goods in Transit Monitoring for Direct Shipment billing.
·  Managing Back Log orders and closing the same in conjunction with KAMS and SCM.
·  Managing Order secure rate for the sales team.
·  Ensure signed documentation i.e. Pi’s / PO’s is available from customers and matching the contract requirements.
·  Processing RMA as per HQ guidelines.
·  Daily Customer Credit check for available and in process funds. Additionally, follow up on Letter of Credit and related documentation.
·  Ensure validation of customer orders and all necessary internal approvals prior to processing orders.
·  Processing of Debit / Credit Note when required

Skills and Qualifications

·  Driving for results – burning desire to overcome obstacles and deliver superior results
·  Ability to perform and work under different conditions and as a team player.
·  Ability to work under time pressure
·  Self-motivated and being able to work under minimum supervision
·  Knowledgeable in MS Office applications
·  Ability to provide accurate data, report and presentation
·  Creative intelligence – ability to analyse from differing perspectives, create alternatives and develop innovative breakthroughs
·  Navigating organisations – culturally aware and agile
·  Building the best teams – ability to understand, sustain and energise your team, drive to focus on capability development of the organisation
·  Inspiring others – strength of character to inspire trust from others, and the self-confidence to communicate at the highest levels

Qualifications:

Bachelor’s Degree in Business Mgmt. / Sales / Operations

Experience:

A minimum of 3-4 years of extensive experience in sales order processing

Strong experience in ERP, preferably SAP  

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