AMER SPORTS OPERATIONS QUALITY H/F (H/F)

Job description

GENERAL PURPOSE
- Assist locally (North Americas) Head of Amer Sports Quality and BA (WILSON, ARC’TERYX and PRECOR) to roll out Group quality policy and targets
- In relation with Amer Sports Quality teams in France and Austria, build and develop a reporting structure and feedback-system to support Amer Sports quality system improvement on 3 strategic dimensions :
oCost O Quality : Profitability
oProcess performance : Operational excellence
o Customers/End consumers satisfaction and brands reputation : Growth
- Lead/Coordinate cross-group initiatives/projects for quality improvement and best practices deployment to achieve next level of process maturity
MAIN ACTIVITIES
Business Impact
Contribution to consumer's & customer’s satisfaction and Continuous Improvement of Amer Sports Quality system end-to-end and reduction of Cost Of Quality:
- Develop structure to collect and analyse end-consumers feed-back to improve satisfaction and loyalty: Group-wide NPS Infrastructure and operating model
- Develop a reporting structure for Amer Sports and consolidate KPI and performance (Cost Of Quality and quality system efficiency)
- Harmonize Amer Sports Warranty System and Policy with GTM and BA teams
- Harmonize Warranty and after-sales processes and procedures with Customer service in Ogden, Chicago, Seattle and Vancouver.
- Manage or assist quality teams in Quality survey to measure and analyse customers/end-consumers satisfaction
Innovation and Change
- Lead a/o coordinate Projects for continuous improvement of quality system
- Develop best practices across Amer Sports relating to Quality-, Warranty
- and customer’s feedback-system
- Assist quality team in quality methodologies, competencies development and in problem solving coordination
- Audit quality system or process on-purpose
Specific activity dedicated to Quality Management ASA (VIE)
- Create Amer Sports Quality Management KPIs baseline and scorecard for QMARK (Manufacturing in North Americas) and COQ (Cost Of Quality)
- Analyze baseline and identify, coordinate projects of Improvement and cost reduction: Low hanging fruit and Long-term opportunities
- Organize and Manage Quality reporting
- Support BA in implementation of Amer Sports Quality Management logic as a continuous improvement routine after end of VIE contract
SKILLS
Education : Master Degree in Quality Management
Foreign languages : Fluent in English
Computer skills : MS Office, SAP basic knowledges, datas-base ….
Others : Change management, System approach and process improvement
Quality management, 8D, PDCA, FMEA …, ability to analyze complex, (politic) situations into an matrix organization
Specific transversal skills : ability to analyze and synthesis, planning and organization, good communication skills, understanding of international markets, ability to work in a multicultural environment, enthusiasm, interpersonal & networking skills
INFORMATION ABOUT THE COMPANY
Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Wilson, Atomic, Mavic, Suunto and Precor…The company’s technically advanced sports equipment, footwear, apparel and accessories improve performance and increase the enjoyment of sports and outdoor activities. Amer Sports shares are listed on the NASDAQ OMX Helsinki stock exchange.
Amer Sports’ business is balanced through its broad portfolio of sports and products and a presence in all major markets. The offering of sports equipment, apparel, footwear, and accessories covers a wide range of sports, including tennis, badminton, golf, American football, soccer, baseball, basketball, alpine skiing, snowboarding, cross-country skiing, fitness training, cycling, running, hiking, and diving.
Amer Sports sells its products to trade customers (including sporting goods chains, specialty retailers, mass merchants, fitness clubs, and distributors) and also directly to consumers through brand stores, factory outlets, Partner stores and online.
Amer Sports’ strategy emphasizes excellence in consumer-centric product creation. Through continuous research and development, they seek to develop new and better sporting goods that appeal to consumers and its trade customers. Products are designed to improve the performance of all athletes – both beginners and professionals, help them achieve their goals, and provide them with more enjoyment from their activity of choice.
In 2014, Amer Sports net sales totalled EUR 2,228.7 million.
Avant de postuler, veillez à vérifier les conditions d’éligibilité pour cette destination : http://www.civiweb.com/FR/le-volontariat-international/conditions-du-VIE.aspx
Le visa requis dans le cadre d’une mission V.I.E est en effet soumis à des conditions de formation et/ou d’expérience