Workplace Services, Coordinator

Job description

Job Category

Finance and Operations

Job Details

The Workplace Services Coordinator is the face of Salesforce, helping to deliver exceptional guest experiences that brings the Salesforce brand to life. The Workplace Services Coordinator serves as a constant resource to our Ohana of Customers, Employees, and Guests, by effectively managing workplace needs and acting as an enthusiastic brand ambassador. The ideal candidate has a passion for creating best-in-class experiences, and is interested in helping Salesforce blaze new trails within our business sector. This role reports to the Supervisor of Workplace Services within Real Estate. 

The Workplace Services Coordinator will:
·       Deliver a guest experience that is unique and brings the Salesforce brand to life
·       Handle all guest and employee interactions with the highest level of professionalism and hospitality to ensure we are always exceeding expectations.
·       Accommodate special requests whenever possible and resolve all Customer inquiries, issues, or concerns promptly and graciously.
·       Have strong time management skills and be able to anticipate needs in each situation and take appropriate action quickly.
·       Develop systems to organize workflow to ensure quality, precision, and timeliness of outputs.
·       Be a champion of change and help Salesforce continue to lead the way in the technology industry and blaze new trails in hospitality.
·       Ensure guests are properly signed into the Visitor Management System; assign temporary badges as needed
·       Notify employees of visitors, candidates, Customer meetings, etc, and direct each Guest to designated meeting areas.
·       Maintain an active presence on Company communication platforms (i.e. Chatter, email, chat)
·       Book conference rooms for Customer Meetings, employees, etc., under last minute circumstances.
·       Complete a daily check of temporary access cards. Ensure all cards are accounted for and returned daily; Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation
·       Assist with overall maintenance of the organization – communicate any and all maintenance issues to our internal and external partners in a timely and efficient manner
·       Assist with placing food orders as requested
·       Maintain up to date team documents and training materials
·       Sign for and receive FedEx/UPS/Courier packages; notify/distribute to employees
·       Update the Hub Chatter group to ensure that new employees are added
·       Order supplies and other miscellaneous items as needed
·       Assist Supervisor, Workplace Services with various projects as assigned

Required Skills/Experience:
·       High School Diploma
·       1-2 years related experience: Candidates from luxury hospitality, high-end retail, or other high-touch guest service roles are particularly encouraged to apply
·       Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions
·       Strong multitasking skills, and ability to remain focused on job responsibilities, even when other distractions are present.
·       Proficiency in using Google Executive Suite (Sheets, gMail, gCal, Slides) 
·       Be willing/able to learn and use our internal Salesforce.com software application
·       Ability to take direction and follow oral and written instructions
·       Have excellent writing, analytical, and problem-solving skills
·       Have the ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines)

Preferred Skills/Experience
·       BA/BS or equivalent degree
·       2-3 years related experience
·       Experience working in a fast-paced, technology-centered environment

About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for \'family\') made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.