Triage Agent

Job description

Triage Agent

Job Description: Cooperatively liaise with others to achieve productivity standards & an unrivaled customer service. Communicate effectively and sensitively to Salesforce customers from across the globe. Commit to support quality and excellence in customer service including confidentiality.

Your Impact - Responsibilities:
·  The technical support triage agent will be responsible for, but not limited to assisting with the following requests:
·  Technical Support triage skills to capture all necessary information when recording an incident
·  Customer support tools - phone/ email/ chat
·  Provide basic entry level technical support in a timely manner
·  Work in a live ticketing system environment (Salesforce CRM)
·  Follow up and settle to satisfactory conclusion all customer requests
Minimum Qualifications:
·  Three years' customer service experience preferred: solutions mindset, helping nature, passion for the customer and the customer experience
·  Able to work in a team and a fast paced environment
·  High attention to detail & follow through
·  Display a passion & responsibility for quality
·  Excellent communication skills: verbal, written and listening
·  Technical background is considered an asset
·  Working experience in a global service organization
·  Keyboarding (60-100+ Words Per Minute)
·  Familiar with various Internet Browser (Firefox/IE)/Email Clients (Outlook/Gmail)
·  Proficient computer skills & demonstrated knowledge of different tools ( MS Office Suite, Microsoft Operating Systems, Apple mac, CRM, Adobe Flash, Javascript, HTML, etc )
·  Salesforce product knowledge is an advantage but not required
·  Willingness to work flexible hours to ensure deadlines are met
·  A comprehensive Salesforce training curriculum is provided for the successful candidates. Most important is your drive for success, passion for customers and the desire to progress your career. In return Salesforce offers a competitive package and a range of benefits for the successful candidates.