Techinical Support Engineer, Marketing Cloud

Job description

Department Description
Marketing Cloud makes the most of customer data with marketing automation, email, mobile, social, and personalised web solutions. Based in Indianapolis, and with offices worldwide, we are a global SaaS leader serving thousands of the world's top brands, while remaining a fun and fast paced company that encourages passion and creativity on a daily basis. By partnering state-of-the-art technology and dedicated leadership with the best and brightest employees in the industry, Marketing Cloud fosters a culture of constant innovation and growth.
Role Description
You will have primary responsibility for providing front-line troubleshooting, feature explanation, and best practice guidance for Marketing Cloud clients from around the world. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. A successful analyst operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times.

Basic Requirements
• Bachelor's degree in Computing and/or at least 2 years of customer support experience; previous help desk experience is ideal
• Action oriented with strong organisational, analytical and problem solving skills
• Dependable, motivated, self-starter, with the ability to work independently
• Passion for client satisfaction
• Excellent written and verbal communication skills
• Highly adaptable, fast learner
• Experience with CSS, HTML
• Ability to follow established support processes and procedures
. English Proficiency

Preferred Requirements
• Knowledge of CRM solutions, notably salesforce.com
• Experience with scripting languages
• Knowledge of SQL
• Knowledge of bug tracking software, notably Jira
• Familiarity with RESTful APIs and related technologies such as XML
• Interest in marketing

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.