Techforce Analyst

Job description

Job Category

Products and Technology

Job Details

Job Summary:

We are looking for an Techforce Analyst to support our staff at salesforce.com in Hyderabad. In this role, you will provide remote support by troubleshooting and resolving cases. You will also assist in application support issues, such as user access provisioning and various Salesforce platform changes.  As an Techforce Analyst, you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of all Salesforce systems, applications, and technologies. This position requires an outgoing person with excellent communications skills who enjoys helping people and working in a team environment.

Responsibilities:

• Perform all tasks related to the day-to-day operations of several large implementations of salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, custom report management and installation/support of app exchange applications

• Perform all tasks related to the day-to-day operations of CMS, LMS, Google Apps and other on demand applications

• Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

• Maintain and demonstrate 100% compliance with all written policies and Sarbanes-Oxley user and change management controls

• Assist in the configuration and maintenance of \'sandbox\' environments to facilitate success development and QA testing of new on demand features and functionality

Required Skills:

• BA/BS Degree in a technical area

• Salesforce Administrator (ADM201)

• Excellent verbal and written technical documentation skills

• Strong team player with service-oriented attitude and customer focus

• Must be a go-getter and salesforce .com enthusiast who thrives on working in fast-paced environment

Desired Skills:

• Experience in Web Application or IT Support with proven ability to support customers with diverse requirements.

• Technical aptitude for or experience supporting client-server and/or web-based applications and SaaS/PaaS solutions

• Project management skills with ability to juggle multiple projects/tasks across various user groups

• Understanding of business processes and ability to translate business requirements into application functionality

•Salesforce Administrator (ADM211)

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.