Social Media & Community Manager

Job description

We're seeking a highly enthusiastic, creative, analytical and detail-oriented individual to drive awareness, engagement, and conversation through social media initiatives. The position will utilize a combination of social network management and community engagement to contribute to the overall social and editorial strategy. To be successful in this role, you must have proven success in community management with an in-depth understanding of social media platforms. You must have the ability to multi-task in a fast-paced environment to make smart and efficient decisions.
Responsibilities:
·  Act as the voice of Salesforce, responding to and engaging our community in conversation.
·  This role is the eyes & ears of Salesforce.com across social channels.
·  Listen, respond and engage with Salesforce community across social channels using Radian6 Social Studio.
·  Work across teams to escalate support issues, create leads, and gather information for our community.
·  Manage all social media platforms (not limited to Facebook, Twitter, LinkedIn, Google+) from content creation to implementation and reporting.
·  Strengthen the Salesforce brand and engage our community on social media by producing creative and compelling content.
·  Work across the organization to develop a social media content calendar, including PR, product marketing & campaign teams.
·  Manage the day-to-day execution of social media messaging.
·  Support the employee ambassador program to amplify articles, content and messages that help tell our company story.
·  Track and analyze key metrics to ensure active social channel growth and community participation.
·  Stay current with social media marketing trends and brainstorm new ideas for social media campaigns. How they'd be measured:
·  Effective social content creation = form completes
·  % of traffic driven to the Salesforce blog
·  % of workflowed posts using Radian6 (moderating and responding to our community).
·  Increase % of Salesforce SOV
·  Growth across Salesforce.com social channels Requirements:
·  3-4 years of Community Management experience.
·  B.A. Degree, preferably Marketing, Communications, or English
·  Excellent writing and communication skills
·  A demonstrable interest in social media
·  An enthusiastic and positive attitude. Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!