Sales Operations - Contract Specialist

Job description

Sales Operations - Contract Specialist
Salesforce.org
Staines, UK

Born from Salesforce's 1% model of corporate philanthropy, Salesforce.org, has provided more than 28,000 Nonprofits and 1,700 Higher Education institutions with, affordable, best-in-class solutions. This in turn fuels our Social Enterprise model resulting in more than 1.3 Million hours of volunteer service and over $100M in monetary grants to the sector.

As a Contract Specialist for Salesforce.org (Europe, Middle East & Africa), you will support a team of Sales Account Executives in deal compliance and completion. In this role, you will work in a team environment to drive process, respect policy and remove obstacles for our sales team. Strong candidates will demonstrate high attention to detail, operational excellence and an ability to step above the fray and drive daily execution within a monthly cadence.

Join us!

Responsibilities

·  Support Salesforce.org Account Executives including but not limited to deal structure questions, order processing and ensuring orders are in compliance with Salesforce.org policies.
·  Review submitted proposals and order forms for completeness, accuracy, and conformance to Salesforce.org policies.
·  Activate eligible contracts and orders utilizing internal tools, complete compensation transaction to ensure accurate timely commission payments
·  Manage attrition requests. Working with Finance to determine appropriate accounting treatment for any credits due to customer.
·  Monitor contracts due to expire and work with sales and renewal teams to ensure uninterrupted service and revenue stream
·  Manage donation application queue including fulfillment of product donation to nonprofits.
·  Assist with all application requests, including communication with nonprofits on the status of their request.
·  Respond to phone and email inquiries from sales and external customers regarding Donation and Discount Program. Route email requests to necessary Salesforce.org staff for response.
·  Create and maintain adhoc reporting as needed.

Requirements
·  Excellent customer or sales support experience
·  Very strong attention to detail
·  Self-starter
·  Comfort with learning new computer applications
·  Excellent oral and written communication skills
·  Strong internet navigation knowledge
·  Ideally 2+ years experiences in a similar role